The global pandemic pretty much upended almost every industry and sector of modern society. And while the pandemic’s effect on the world is pretty substantial, it’s safe to say that airlines may face the fallout from this for years to come. Air travel will likely continue to be affected even as the world approaches a state of normalcy.
Key Performance Indicators (KPI) have become a standard tool to rationalize a company’s performance. Especially in operations, airlines use the KPI tool to track their performance. This article goes beyond usual KPI usage and manifests the importance of KPI benchmarks. Read on to find out why your airline must use benchmarks for operational KPIs, how to set them up, and why real-time matters.
Podcasts are constantly becoming an essential source of insights, knowledge, inspiration, and thoughts about innovation. Moreover, the number of people listening to podcasts on Spotify, Apple Podcasts, or Google Podcasts is steadily increasing. In the United States alone, approximately 100 million people listen to podcasts. And that number is expected to grow to 160 million by 2023.
Smartwatches are one of the most important trends of the following years. Moreover, smartwatches are continuously becoming an essential part of many people’s life.
Identifying the next big disruptive innovation isn’t that easy. Moreover, I’m totally aware that “disrupting business intelligence and analytics” is a bold statement. However, this blog post is a huge topic that has been on my mind for many months now.
Cloud computing will be a dominating topic for airlines in the upcoming months. Why’s that? Because Corona showed that times of on-premise solutions are finally over. I’d even say that airlines that focused on the cloud earlier navigated through the Coronacrisis much swifter — at least from an IT perspective.
Identifying the next big disruptive innovation —for airlines or business in general— isn’t that easy. However, this blog post is a huge topic that has been on my mind for many months now. It goes back to the acquisition of my first Alexa device somewhere around late 2018.
Feed-based content apps are one of the hottest airline technology developments that are currently going on. Since the publication of the idea to transform KPI solutions from static dashboards to dynamic content feeds, we’ve received a lot of questions on comments.
From time to time, I love to publish my thoughts and predictions about the trends in the world of airline KPI. Although I’m not right with each forecasted trend, my hit rate seems to be quite good.
Airline operations KPIs have been around for quite a while. Actually, I guess no airline globally doesn’t track and monitor their on-time performance, regularity, or seat load factor.
Let’s start with a blast: Smart airline KPIs will revolutionize the world of airline KPIs. But no worries, I won’t leave you with this bold statement. On the contrary, with this blog, I want to dip a toe into this innovative idea.
After almost two months of lockdown, you’ve probably read that statement a dozen times “The world after COVID-19 won’t be the same,” and the world we knew is perhaps never going to return.
COVID turned the airline industry upside down and impacted all areas — from fleet planning to network management and operational processes. Next, we take a closer look at how the pandemic affects the digital strategies of airlines. On top of that, we explain why we believe that airlines become vulnerable.
The golden age of airlines! Probably that’s how we’re going to call the period from 2014 – 2019 in a few years. Years in which many airlines operated at relatively high-profit margins. Of course, we witnessed the bankruptcies of airlines during that time. However, from my point of view, most of them were related to standard market mechanisms.
Very unusual blog post today, but I really wanted to share that idea and concept with you. Every crisis holds the potential for new ideas, changes, and disruptions. You may have listened to my latest podcast where I, as an example, discuss the impact of COVID-19 on airline operations, KPIs, and so on.
I was excited when I recently read about a briefing McKinsey did a few days ago. During that briefing, McKinsey’s senior executives provided an update on the current situation and provided some valuable advice.
Today I had another great session when I sat together with my colleague, Larissa, to answer, this time, 9 questions she has been receiving from you.
I’m genuinely convinced that airlines need new KPI dashboard solutions. And I’m pretty sure that the title of this blog post may confuse you. Am I not the one who runs a company that develops airline dashboards? Am I not the one who continuously pushes the importance of real-time dashboards and KPIs?
I genuinely believe that we have to change the way we discuss airline operation information and KPIs. We have to move from purely content-based to a “getting-the-attention” discussion.
Today I had a great session, when I sat together with my colleague, Larissa, to answer 8 questions she has been receiving from you. Actually the first time we did such a Q&A session and it was a fantastic experience.
Having an app to access operations key performance indicators (KPI) is one of the most important things for airlines nowadays. I’m actually not getting tired to spread that word. And to tell airlines why it is so super-important.
We all can agree that mobile KPI apps are no longer a nice-to-have for airlines. On the contrary, mobile KPI apps have become an essential pillar for many airlines regarding operations monitoring.
Two fundamental technological mistakes airlines are doing and why they are missing a big opportunity.
This blog post summarizes the discussions I had during the last weeks and months with colleagues from airlines — talks about how they currently use technology and how they want to use it in the future. And based on that, two fundamental technological mistakes many of them are doing from my perspective — errors that will lead to vulnerability and competitive disadvantages.
Especially for hub-and-spoke airlines, passenger (connection) management reflects a crucial aspect of their airline operations. Moreover, many passengers consider a seamless and stress-free connection as one of the essential quality indicators of an airline.