After almost two months of lockdown, you’ve probably read that statement a dozen times “The world after COVID-19 won’t be the same,” and the world we knew is perhaps never going to return.

Of course, no one knows how exactly the post-COVID world will be. However, when looking at the airline business, there are several forecasts we can already consider as given facts:

  1. There won’t be a back to normal from one day to the next. In other words, there won’t be a black and white but a long period of grey. During this period —probably many months or even years— airlines are going to face a complex operations. Complex in terms of passenger health measures but also in terms of operated routes, airports, etc.
  2. Potentially we have to cope with a second, third, or even multiple waves. Subsequently, airlines probably again face broad or partial lockdowns of airports, countries, or their entire operations.
  3. Regardless of the scenario, everybody agrees on the fact that operated routes will be limited for a considerable time. That will result in higher prices. Nonetheless, airlines’ profits will be negative or low for a long time. Accordingly, besides stimulating demand, cost-cutting, as well as process efficiency measures, will be a top priority for airlines. 

Based on the above facts, we’ve put together ten technology tips that’ll help you and your airline prepare the best possible way to tackle the upcoming challenge.

Define the perfect set of KPIs that lets you control and adapt to each possible situation

KPIs will play a vital role in the upcoming months. Probably even more critical than in the years before. They provide a fact-based source of information, especially in situations that are driven by complexity and volatility.

However, as mentioned in one of my latest blog posts, the KPIs in post-COVID time will be different. Therefore, you should start doing two things. First, define and set up the KPIs that are required in each possible situation. Second, establish a technological framework to quickly adapt your KPIs to situative needs.

Start thinking about new ways to provide information to all relevant stakeholders

Airline Operations is a time-critical process. Accordingly, all stakeholders need access to information (KPIs, NOTAMs, schedule changes, news, social media, etc.) in real-time.

The existing methods and approaches to distribute this specific information quickly reached their limits in times of home-office, decentral working, etc.

However, since there’s a considerable likelihood of another lockdown, you should start thinking about new measures to distribute operations-relevant information. Personally, I genuinely believe that we will see the rise of new (airline internal) apps that gather all relevant information and provide it as update-feed (similar to Facebook) to employees.

Explore new ways of contextual communication

Similar to providing information, it is time to think about new means of contextual communication and discussions. The idea mentioned above of airline-internal apps can also enable employees to start more contextual communication and discussions. Especially in dynamic situations, contextual communication will be a key differentiator.

Make practical use of advanced analytics

Money will be a rare good, especially when it comes to IT projects. That’s why I believe that (unfortunately) many airlines won’t continue to innovate when it comes to the area of airline operations technology. Especially projects focusing on AI, machine learning, etc. are or will be set on hold for the moment.

Nonetheless, since efficiency will play a dominant role, it will be vital to set up and deploy practical advanced analytics measures. In case you haven’t, you should think about things like single-source of data for analytics and data warehousing. On top of that, tools like Tableau or PoweBI should be utilized if this isn’t the case already.

Let’s move on to the next technology tip for your airline!



Start smart digital projects

In fact, this is not the time to start the big-bang projects. But I’m convinced that there are many smaller yet smart digital projects to focus on.

During the next months, every little improvement counts. Why not digitize your fueling process, improve EFB functions, or focus on the communication as mentioned above and information topics.

Sit together with your team and think about which small steps are possible right now, which are practicable and which are essential.

Focus on Master Data

Mr. Spohr, CEO of Lufthansa, mentioned a crucial aspect in one of his recent interviews. He highlighted that restarting the operations requires enormous efforts. For him, restarting a route is similar to the initial setup of that route. That means airports have to be checked, processes and procedures have to be reviewed, etc. 

To support this process in the best possible way, accurate master data is inevitably. That master data has to contain all airport-relevant data, such as equipment, operational aspects, runways, landing minima, and hundreds of additional attributes. 

Of course, this can’t be set up overnight. But coming back to my initial statement that we probably face multiple lockdowns, this is definitely the right time to start with that initiative.

Introduce real-time KPIs

The Corona pandemic, with its dynamic development, once again underpinned the importance of real-time information and KPIs. From my point of view, the only way to —at least— monitor and manage such a situation.

Daily or weekly reports are simply not sufficient neither in normal operations nor in such exceptional circumstances. Still, a vast proportion of airlines didn’t set up real-time operations KPIs. In case your airline is one of them, this tip is for you.

Deploy mobile solutions

The Coronacrisis definitely accelerates some developments. Home office and decentralized working are most likely the most prominent examples. Although most of us will be happy once they can return to the office, the home office will play a more important role in the future.

Accordingly, mobile solutions, that gives access to relevant information and functions regardless of the employee’s location, will be essential in the future. I wrote many blog posts about the importance of mobile KPI solutions. So why not start with that now?

Start joint projects

#WeAreInThisTogehter is a trending hashtag at the moment. Personally, I think this hashtag perfectly describes the feeling of many people. People working at airlines, at airports but also at other aviation-related companies. 

In recent years I’ve witnessed a bunch of projects that haven’t been realized due to a lack of cooperation between airlines, airports, ATC, and other providers.

Since we are all in this together, I think this really is the time to stand together and jointly work on projects. Airlines, along with other airlines, airlines together with airports and all together supported by suppliers who act as partners.

Stay positive and combine it with practicability and humility

Finally, the best tip I have for you. Neither related to technology, nor to aviation. Call it soft factors, but I genuinely believe that the only way we get through this disaster is to stay positive and combine it with practicability — and most importantly, although always underrated, humility!

10 technology tips for your airline — What’s your opinion?

What’s your opinion? Do you agree on the above tips? Do you have additional technology tips you’re applying at your airline? Let me know your thoughts on this topic. Simply hit me up at one of my social channels below! Would love to get in touch with you!

Previous

5 Passenger-oriented KPIs that airports should keep on their radar.

Next

Content + Contextual Communication = The single most important thing for your airline (operations).

CEO

Benjamin is an aviation-enthusiast, a content-maniac, and CEO of Information Design (in this order). His daily business revolves around pioneering solutions with the aim to change the aviation industry. His visions are based on expertise gained in more than 15 years in the industry, and working with renowned airlines such as Lufthansa, Emirates, Air India, Aegean Airlines, Saudia Airlines, S7, Icelandair and many others.