Although Corona is the single dominating topic in the aviation world at the moment, the aspect of sustainability hasn’t vanished. On the contrary, eco friendly operations will be critical for every airline in the next decades. And it was good to see that many airlines —at least before Corona— have started to take the topic…
No doubt, airline fuel management is a gigantic area. That’s why it’s no surprise that there’s a ton of airline fuel management software available on the market. But no worries, we researched for you and collected five essential solutions you should have a closer look at. There’s No On-Size-Fits-All Airline Fuel Management Software However, you…
We hope y’all ready for the next edition of #AskBen. Especially when you’re dealing with KPIs this episode is a must-watch for you! We’ve collected five essential KPI question for Ben to answer — so don’t miss that! AskBen — Episode 10 — Spotlight On KPIs! We’re thrilled to publish the next episode of AskBen.…
Digitalizing your airline’s fuel management might be something you’ve been working on for the last twenty years to save costs and improve your performance. Plus, implementing apps is nothing new to you too. So why am I talking about “Fuel Management Plus Mobile Apps” in 2020? Why do I believe that it is time to rethink…
There’s always this one special moment when we discuss airline fuel management software with a potential client. That moment when a specific question is asked. And nope, this is not about pricing. The question is about implementation. How does it work? What’s the duration? How complex is it? Quite often, I stand in front of…
No doubt, the primary goal of digital fuel management is to digitize an airline’s operational fuel processes. Nonetheless, operating a digital fuel management solution improves, enables, and streamline a whole bunch of downstream processes. Moreover, it is a direct driver of an airline’s efficiency. Fuel Management Drives Airline Efficiency? Ok, Let’s Start With A Backstory…
Airlines that decide to establish a digital fueling process and a fuel management system are, inevitably, confronted with the mother of all questions: “Which system shall we use?” And since digital fuel management, first and foremost, is a digitalization project, technology, software, and the right system vendor certainly play a vital role. Defining Fuel Management…
We are beyond thrilled to present the first-ever Future Perspective Edition about Electronic Fueling. The document spans across more than 50 pages and contains 14 articles. Plus unpublished material that will help to drive your airline’s fuel efficiency. If you want to have a source for knowledge, including best-tips and a whole bunch of best-practices…
I am thrilled and beyond happy to present the most valuable and insightful content piece we’ve ever created. With the first “Future Perspective” edition about Employee Engagement and Corporate Communication, we put together some of our most essential knowledge and thoughts. With more than 40 pages, we get you prepared for the Future Of Employee…
I’m super happy to share the second part of our strategy talk about internal corporate communication strategy. With this interview part, we focused on today’s shortcomings many companies have in the field of corporate communication and related strategy. However, I also provide very practical advice on how to improve. I do hope the strategy talk…
We hope y’all ready for the 8th edition of #AskBen. Particularly, because we selected a set of super interesting questions this time! AskBen — Episode 9 — Mashing It Up! We’re thrilled to publish the next episode of AskBen. For this edition, we collected a wide variety of questions — spanning from master data management…
Key Performance Indicators (KPIs) are probably among the most prominent tools to manage, monitor, and steer a company’s operations and strategy. And if you search Google, you’ll find hundreds of different KPIs that cover your business processes. However, if you’d ask me which KPIs to start with, my immediate answer is Financial KPIs! Marketing Counts,…
Social media key performance indicators (KPIs) should reflect an essential part of your social media strategy. They rationalize the success of your social media activities. Moreover, social media KPIs help to monitor whether you are reaching your defined goals or not. Unfortunately, many companies —still— track the wrong social media KPIs. Very often they solely…
Podcasts are constantly becoming an essential source of insights, knowledge, inspiration — and also thoughts about innovation. Moreover, the number of people listening to podcasts on Spotify, Apple Podcasts, or Google Podcasts is steadily increasing. In the United States alone, approximately 100 million people listen to podcasts. And that number is expected to grow to…
Let me share a short backstory before we get into the details about Transportation KPIs. Being back at the office after three months of lockdown made me realized how much I missed all my colleagues. During lunch talks and team meetings, we can share our perspectives about how this situation can benefit us and how…
In today’s world, many companies are utilizing social media channels, like Facebook, Twitter, or Instagram. And undoubtedly, focusing on social media channels has become an essential pillar of a company’s success. Therefore, a considerable number of companies try to set up social media dashboards, including their most crucial Key Performance Indicators (KPI). Nevertheless, and although…
Regardless of the business you operate, or the size of your company, Key Performance Indicators (KPI) are essential for sustainable success and growth. Moreover, monitoring the right set of Key Performance Indicators help to reach business and strategic goals massively. That’s why we put together the most relevant Key Performance Indicator Examples. Actually, we went…
Regardless of the business you operate or the size of your company, Human Resource (HR) and Employee Engagement KPIs are essential for sustainable success and growth. Moreover, monitoring the right set of HR and Employee Engagement KPIs helps to reach business and strategic goals massively. Why Are HR & Employee Engagement KPIs So Essential? The…
Employee motivation and a proper employee motivation strategy is probably a company’s biggest asset. A highly motivated team that’s ready to rock’n’roll can outperform competitors that seem unbeatable on a fact sheet. Money, market position, or brand — that are all crucial factors indeed. But nothing comes close to motivation. And I know, I’m not…
I recently stumbled upon an article that talks about the key to corporate communication. Although from 2017 and not that lengthy, the text, that was published on DigitalSignageToday.com, attracted many people on social networks. And I have to say that the headline caught my attention. Not because I was curious but because I thought this…
With COVID-19 impacting many businesses and particularly their processes and organization, many companies face new challenges. First and foremost, many companies have to adapt to lockdowns, remote working, and new working models. Accordingly, the question “how to improve employee engagement” during the pandemic and post-COVID times drives many managers. Apparently, employee engagement is probably an…
This blog post is a summary of an interview I gave about Employee Communication Strategy. What’s contained? Thoughts on the growing relevance of employee communication and how it has to change. Additionally, I touch the aspect of the business case behind employee communication. Interviewer: Many blog posts, podcasts, and videos you published recently cover the…
With today’s blog post, I want to share a story about employee communication. But actually, it is much more. It is a story about employee communication but also about the “new normal.” And a story about why employee communication is so critical in tomorrow’s world. Employee Communication — A Personal Story So let me give…
We hope y’all ready for the 8th edition of #AskBen. Particularly, because we selected a set of super interesting questions this time! AskBen — Episode 8 — Coms, KPIs & Content This episode feature a fantastic mixture of questions: Innovative thoughts, Key Performance Indicators, and employee communications! Here’s an overview of the questions of this…
We’re back with the 7th Edition of AskBen. This time we dedicated the episode to the topic of employee communication. AskBen — Episode 7 — Focus On Employee Communication An entire episode of our hit show focused on one single topic: Employee communication! Why’s that? First, because we received many questions, comments, and feedback about…
Employee communication rapidly jumped back on the agenda of many companies in March 2020. Lockdowns, remote work, and a super-dynamic situation —caused by COVID-19— forced companies to dig deeper into the topic. And even the search phrase “what is employee communication” climbed rapidly in Google Statistics. Many Answers To The Question “What Is Employee Communication”…
With Corona impacting businesses all over the world, effective employee communication has become a huge competitive differentiator. Lockdowns, remote work, and the super-dynamic situation force enterprises to elaborate on new ways of effective communication channels.
Sales KPIs are a tricky endeavor. First of all, it is a paradise for every person dealing with KPIs. The sales area of a company is predicated for KPIs. There’s so much data available, allowing us to track and monitor so many KPIs. However, on the flip side, that can lead to a so-called KPIs…
Everybody knows that there’s no way around employee communication apps anymore. Long before Corona, many companies understood the necessity of exploring new ways to distribute content with employees. Corona was the final punch. Home office, de-centralized working, and a hunger for information accelerated that progress immensely. However, that last months provide one super essential lesson…
Personally, I am genuinely convinced that employee motivation —still— is #1 key to a successful business. Moreover, I’m super-convinced that the combination of content management and corporate communication holds such a massive potential to drive employees’ motivation. Although totally underrated by (many) companies, I consider that as a unique possibility to create knowledge, drive efficiency,…
We’re super happy to share the sixth episode of AskBen with you today. We’re back with a new episode of AskBen! We’ve received so much feedback from you. And many told us that they love our content but would prefer more technical content — instead of airline-specific. So, we took that seriously and decided to…
Today we are writing history. Once and for all, we will answer the question of why Master Data Management is that important. And let me be frank. Master Data Management is a topic with a bad reputation. Boring, unsexy, not needed are just a few things people tell me when we discuss Master Data Management.…
I know, the title of this blog post is a bold statement. It probably sounds kind of weird in the beginning. Moreover, I guess the first thing that comes to your mind is something like: What the heck has Facebook to do with a business intelligence (BI) dashboard? Of course, we are talking about two…
I genuinely believe that it is time to rethink (internal) corporate communication radically. I know you may say, “wait, wait, wait — we’re doing quite good with our current strategies. No need to change anything.” But let me tell you: The world has changed during the last years. And I’m not talking about the recent…
Master Data Management isn’t shiny, sexy, or fancy. I’d even say that 99 out of 100 people would call Master Data Management simply “boring”. Sometimes when I discuss Master Data Management and best practices in this field I have to start by explaining that Master Data Management isn’t about black screens with green letters on…
What’s the first thing that comes to your mind when you think about social media in a business context? I guess it’s sales and marketing, right? Indeed, the number of people who mention Enterprise Content Management is super low. Probably the amount of people is equal to the polar bear population in the Antarctic. Actually,…
Smartwatches are one of the most important trends of the next years. Moreover, smartwatches are continuously becoming an essential part of many people’s life. As mobiles did 15 years ago, we are currently witnessing the advent of smartwatches. That’s it why it totally makes sense to think about bringing business intelligence software to the smartwatch.…
The world of business intelligence and KPIs in particular is super fascinating to me. Especially when it comes to trends, I could spend days and nights discussing with my team what’s going to be hot in the future. Indeed, both business intelligence and KPIs are a huge field with various emerging trends. That’s why we…
Let’s agree on the facts first: The primary use case of a KPI dashboard is about visualizing information and KPIs. Totally agree on that. However, I genuinely believe that a KPI dashboard can drive, establish, and realize additional use cases. Use cases that go beyond visualizing KPIs on a dashboard. This conviction is based on…
I genuinely believe that we have to change the way we discuss enterprise content management. We have to move from purely content-based to a “getting-the-attention” discussion. Let me explain that step-by-step. When talking to colleagues from companies —regardless of their business department, role, and position— everyone agrees on the fact that the technological world is…
Let’s talk about the idea of using Tableau as a real-time dashboard. To make it clear right from the beginning: I love Tableau. Actually, I think Tableau has changed the way companies are approaching the world of data analytics — tremendously and sustainably. Tableau literally enabled business departments to get in control of their data.…
Almost every company is currently looking for cost reduction measures. And this isn’t surprising. COVID-19, like no other crisis before, forces many companies to reduce costs or completely rethink their business models. Moreover, many industries forecast a bumpy and lengthy road until business figures reach pre-COVID level again. Although predictions vary from 3 to 5…
Identifying the next big disruptive innovation isn’t that easy. Moreover, I’m totally aware that “disrupting business intelligence and analytics” is a bold statement. However, this blog post is a huge topic that has been on my mind for many months now. To explain why I genuinely believe that voice assistants will disrupt the world of…
It’s tough to have that standpoint right now — in a time where Corona is dominating the news. It’s really tough. I’ve had so many discussions with companies from all industries across the world in recent months. And in each of the discussions stated my case very clearly. Moreover, I precisely explained why I’m genuinely…
Boosting your Key Performance Indicators (KPIs) with new ideas and best practices seems never like the wrong idea. However, the current pandemic causes many companies to re-think their KPI usage. Some companies are forced to establish new KPIs. Others have to completely re-think their KPI strategy. Whether you are in that situation or just want…
We’re super happy to share the fifth episode of AskBen with you today. We’ve again selected some interesting questions, which Ben is going to answer during that session. Here’s an overview: What’s your definition of a perfect operations dashboard? Can you provide some more technical insights about your dashboard solution? What kind of content would…
If you ask people at airlines how they use KPIs, I’m convinced that 95% will provide the same answer. We use them to create reports. Accordingly, airlines create a sheer endless number of reports every single day. There’s an operations report for the head of operations and a ground performance report for the head of…
Every airline is currently looking for possibilities to reduce costs. And this isn’t surprising. COVID-19, like no other crisis before, forces airlines to rethink their entire business models. Most of the airlines forecast a bumpy and lengthy road until passengers numbers reach pre-COVID figures again. Although predictions vary from 3 to 5 years, it is…
We’re super happy to share the fourth episode of AskBen with you today. We’ve again selected some interesting questions, which Ben is going to answer during that session. Here’s an overview: What is your favourite airline KPI? Can you explain contextual KPIs more in detail? Do KPIs help to save costs? What are your 3…
Let’s focus on airline crew KPIs today. Although I’ve published many blog posts about airline operations KPIs, crew KPIs —so far— haven’t been that prominent. I think it is time to correct that. Especially since I am fully aware of the essential role cockpit and cabin crew plays in the context of airline operations. Many…