Awall Lufthansa Hub Control

8 Departments/Areas that should use an Airline Operations KPI Dashboard.

Airline Operations KPI Dashboards are a perfect tool to improve operations. They provide an unmatched situational awareness and the possibility to know what is going on in operations. With this post, we want to share eight airline departments/areas which highly benefit from an airline KPI dashboard. Operations Control Let’s start with the obvious one. Operations…

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kpis airline operations

50 airline operations KPIs to track for improved operations

The most successful airlines are successful because they keep tracking and monitoring their airline operations KPIs. They’re literally swimming in data and performance indicators. These airlines understood that every decision has to be based on data and KPIs. If you don’t know your performance at every point in time, you have no idea and no…

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6 most important KPI for Airline Operations

What are the 6 most important KPI for airline operations? A tough question. There are so many airline operations KPIs available. When we start a project with an airline, we usually have a set of +50 KPIs to launch an initial discussion. And our product catalog contains even more than 100 airline operations KPIs. Indeed,…

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How to improve your airline’s on-time performance in 30 days without spending several hundred thousands of dollars.

On-time performance (punctuality) is probably the number quality indicator for an airline (except safety aspects). And a quality indicator that affects your passengers massively. However, many airlines still struggle to improve their OTP or maintain it on a high level. According to recent numbers from OAG, only 4 airlines are operating with an OTP >=…

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What airline operations executives can gain from thinking like Apple?

Airline operations and Apple seem not to have very much in common — at first sight. Especially, when it comes to key performance indicator (KPI). However, I think that airline executives can gain a lot from thinking like Apple. Let’s check out why: With the iPhone Apple has hugely disrupted the mobile market. Moreover, with…

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4 easy tips to make more out of your airline’s Punctuality KPI [and actually of any other KPI too]

Punctuality (On-time performance) still is the number one operational performance indicator for every airline. It is published regularly and analyzed to the very detail. Additionally, an increasing number of airlines monitor it in real-time. An increasing number of airlines do have dashboards — especially in their operations or network control center. Nonetheless, what I observe…

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3 Reasons why mobile-first has to be your KPI strategy

In some of my last blog posts, I already shared thoughts about the importance of airline KPIs. Especially the real-time relevance of KPIs. However, so far, I left out the topic about how to provide KPIs to your audience. How’s the status quo at many airlines? When discussing this aspect with colleagues from airlines, I’m…

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Visualizing Data — 5 Key Trends

On 17th September 2019, we had the great pleasure to present at this year’s ASQS user conference. We were invited to share thoughts about key trends when it comes to data visualization — particularly in the area of safety management but also on a general level. The presentation below comprises our thoughts and points out…

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Why should airlines start to monitor sustainability KPIs in real-time?

The global and necessary debate about climate change, global warming, and CO2 reduction is currently dominating the headlines. Subsequently, the relevance of sustainability KPIs for airlines is steadily increasing. And I would go even further and say that sustainability in all of its forms — fuel/CO2 reduction, compensation possibilities, weight reduction, etc. — will become a…

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Awall Lufthansa Hub Control

Why your KPI project failed — 4 biggest mistakes when introducing an operations KPI dashboard

KPI dashboards are the perfect solution to control an airline’s operation. Either real-time or near-real-time, a well-implemented dashboard with a thorough set of KPIs enables a considerable potential for improved monitoring and situational awareness — especially on management and executive level. Unfortunately, many KPI projects integration projects fail — commonly due to the same mistakes.…

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Why data is useless — and 4 steps how to solve it.

Good decisions are based on knowledge rather than numbers. Plato, one of the great Greek philosophers made this statement almost 2,500 years ago. Actually, this is a great and wise statement. And probably a quote that perfectly describes why I think that data – in its rawest form – is useless. Decisions are the essence…

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Top 3 KPI every airline should pay attention to

What are your top three KPI every airline should pay attention to? A question I’m asked frequently. With this post, I want to provide my favorite airline operations KPIs. And explain why I consider them as most relevant. What defines relevance, and why do I think every airline should pay attention to the following KPIs?…

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Benjamin Walther BenTalks Interview

Why weekly reports kill the motivation of operational airline staff.

Absolutely convinced that weekly reports kill the motivation of operational airline staff. And super-fascinated about the possibilities real-time information brings. Watch my 2-minute on-the-spot video taken during an internal workshop on improvements through real-time information. Watch. Enjoy. Comment and let me know your thoughts.

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Benjamin Walther BenTalks

Why real-time KPIs will boost your operational performance

Every airline focus on operational performance. And every airline is already trying to monitor the most relevant performance indicators such as punctuality, regularity, or misconnex quota. When talking to performance analysts from airlines across the globe, still most of them tell us that they rely on daily or even weekly and monthly performance reports. Let…

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5 Recommendations to Drive Innovation

Plenty has been written regarding organisation’s chances to drive innovation. And many studies have been conducted, which analyze how innovative processes can be initiated. However, from experience and when working with clients, I observe very often that it’s all about tools and methods. Which IT tools can we use to increase innovation? Shall we go…

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