benjamin walther

Q&A Session — Answering 8 super-relevant airline KPI questions

Today I had a great session, when I sat together with my colleague, Larissa, to answer 8 questions she has been receiving from you. Actually the first time we did such a Q&A session and it was a fantastic experience. We’ve been overwhelmed by the amount of questions we have been receiving and really humbled…

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Why you love social media and hate your airline KPI dashboard

With this blog post, I want to put some light on a topic that probably sounds weird in the beginning but contains lots of truth in it: The reason why you love social media and you hate your airline (operation) KPI dashboard. In a first step, you most likely think: What the heck has social…

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How airline operation stays on top of employee's information funnel.

I genuinely believe that we have to change the way we discuss airline operation information and KPIs. We have to move from purely content-based to a “getting-the-attention” discussion. Let me explain that step-by-step. When talking to colleagues from airlines —regardless of their business department, role, and position— everyone agrees on the fact that the technological…

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The Definitive Airline Operations & KPI Guide

For the first time ever, we’ve produced a massive content piece — the “Definitive Airline Operations & KPI Guide.” The document contains more than 17 of our most-viewed blog posts, plus unpublished material that will help to improve your airline’s operations. So, if you prefer a well-curated document instead of browsing through a blog, or…

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Start playing the mobile KPI game

Having mobile access to the essential operations key performance indicators (KPI) is the game airlines have to play nowadays. I’m actually not getting tired to spread that word and to tell airlines why it is so super-important. Unfortunately, and that’s actually why I’m pushing that topic, many airlines still rely on old-school solutions when it…

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Understand the Power of KPI Push Notifications

There’s one thing I’m thrilled about most at the moment. I’m literally pumped and pushing our developers to bring that thing to life. What’s that thing I’m talking about? It’s called Key Performance Indicator (KPI) push notifications. From my point of view, this approach has the power to completely change the way you work with…

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5 critical drivers, you should pay attention to when introducing a Master Data System at your airline

The topic of master data management and master data systems has continuously gained attraction for companies —and airlines in particular— over the last years. The chart below shows the frequency “master data management” is searched on Google. The chart perfectly reflects the continuously growing interest in this topic. Although master data management isn’t a brand-new…

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4 crucial information airlines need to set up a real-time connex management dashboard

Especially for hub-and-spoke airlines, Connex Management reflects a crucial aspect of their airline operations. Moreover, many passengers consider a seamless and stress-free connection as one of the essential quality indicators of an airline. That’s why an increasing number of airlines are trying to set up real-time dashboards that not only visualize general, crucial overall performance…

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7 Reasons Why Master Data Management Is Inevitable For Your Airline

Let me nail it down right at the beginning: Airline Master Data Management is everything but not sexy! No fancy apps, no shiny user interfaces, no artificial intelligence. Boring and down-to-earth data management. I’m profoundly convinced that this is one of the main reasons why Master Data Management (MDM) and Master Data Systems (MDS) aren’t…

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8 best tips to build an iPad airline dashboard that wows your executives

Providing iPad (or tablet) versions of your airline dashboard to your executive team is essential these days. However, we all know that executives —for good reasons— have specific requirements. Usually, they travel a lot, have minimal time, and have to be perfectly informed about their company’s performance. From our experience, we’ve observed that in most…

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10 Benefits Of An Airline Operations Real-Time Dashboard

Are you thinking about implementing an airline operations real-time dashboard but you’re unsure about the benefits you can achieve with it? With this blog post we give you all the details you need for a proper decision. But let’s give you some background first. Making the best decisions based on holistic and comprehensive insights isn’t…

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12 airline operations dashboard dogmas you have to throw overboard.

Airline Operations KPI Dashboards are a perfect tool to improve operations. They provide an unmatched situational awareness and the possibility to know what is going on in operations. I talk to lots of guys from airlines about real-time operations dashboards. Thus, I can learn about people’s perceptions and dogmas when it comes to dashboards. Talking…

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How to design airline dashboards — our extensive guide (with best-practices)

Airline Dashboards and especially their design is a complex endeavour. Thankfully, many airline KPI dashboard solutions —as for example the A:Wall— usually offer the possibility, to tailor and customize the visualization. Choosing required KPIs, picking the most appealing visualization forms (widgets) and combining everything in several workspaces. The possibilities are limitless — so is the source…

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AWall-Hero

4 essential content types an airline dashboard must have (plus examples)

I’ve set up so many airline dashboards during the last years.  Dashboards for all types of airlines: Huge network carriers, regional operators, and low-cost airlines. And when it comes to an operations dashboard, all of them have some specific requirements. This is quite logical since they are operating different business models and probably aiming for…

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eFueling — 4 Success Story your airline can achieve immediately

When we started to develop the eFueling platform, we had a clear vision to digitize an airline’s fueling process. From discussions with airlines and other stakeholders, we were highly convinced that it is possible to eliminate this manual process. Moreover, we wanted to set up an all-digital process that helps to achieve various benefits. Besides…

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45 Airports that are connected to the digital eFueling process

eFueling stands and falls with connected airports. You can operate a best-in-class eFueling solution — as long as you don’t manage to connect a considerable amount of destination airports to your solution, the effort won’t pay off. Conversely, with every airport, you get to connect to your eFueling solution, the benefits will rapidly increase. However,…

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kpis airline operations

65 airline operations KPIs to track for improved operations

The most successful airlines are successful because they keep tracking and monitoring their airline operations KPIs. They’re literally swimming in data and performance indicators. These airlines understood that every decision has to be based on data and KPIs. If you don’t know your performance at every point in time, you have no idea and no…

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3 Unusual, Free of Charge Approaches To Enrich Your Airline Operations Dashboard

Airline Operations KPI Dashboards are such great tools to create an enterprise-wide situational awareness. First and foremost, these dashboards are about visualizing KPIs. For example, on-time performance, regularity, or misconnex ratio. Secondly, it is about real-time information and details about upcoming flights, ground events, etc. Most of the airline I know focus on those aspects…

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3 Use Cases Linked To Airline Real-Time Dashboards You’ve Never Thought About

The primary use case of an airline operations real-time dashboard is about visualizing information an KPIs. No doubt about it. However, a dashboard infrastructure —at least when talking about our product setup— collects a vast amount of data from different sources (flight data, passenger data, airport data, etc.). Based on that three use cases can…

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4 Essential Operations Information you need on your airline dashboard — and how to make the most out of it.

Visualizing airline operations information on your dashboard is essential for a perfect situational awareness. KPIs are certainly one of the essential parts of an airline’s operations real-time dashboard. But the truth is, a dashboard solely focused on KPIs won’t bring the benefits you are expecting. Even worse, a dashboard that only visualizes KPIs can provide…

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3 Technological KPI Trends You Shouldn’t Miss In 2020

With one of our recent blog posts, we presented the KPI Trends that will gain importance in 2020. The article addresses aspects like dynamic dashboards or benchmarking KPIs. Today we want to focus on upcoming technological trends that —from our point of view— will play an important role in 2020. Probably not surprising, each of…

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6 airline maintenance information you should integrate into your operations dashboard.

With this blog post, we give you a quick overview of the essential airline maintenance information that should be visualized on your operations dashboard. Although we like to call it airline operations dashboard, the content shouldn’t be limited purely to flight operations information. Conversely, a perfect dashboard combines information from different sources/areas, curates them, and…

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airline operations trends

Airline Operations KPI Trends that will gain increasing importance in 2020

The idea of airline operations KPIs more and more attracts airlines. Many of them have started to track KPIs regularly or even in real-time. However, a considerable proportion of airlines concentrate on “traditional” KPIs, for example, punctuality, stability, etc. Don’t get me wrong: There’s nothing wrong with that. Conversely, we encourage and empower airlines to…

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Awall Lufthansa Hub Control

8 Departments/Areas that should use an Airline Operations KPI Dashboard.

Airline Operations KPI Dashboards are a perfect tool to improve operations. They provide an unmatched situational awareness and the possibility to know what is going on in operations. With this post, we want to share eight airline departments/areas which highly benefit from an airline KPI dashboard. Operations Control Let’s start with the obvious one. Operations…

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kpis airline operations

50 airline operations KPIs to track for improved operations

We updated this article with even more KPIs. Head over to the latest version: 65 airline operations KPIs to track for improved operations The most successful airlines are successful because they keep tracking and monitoring their airline operations KPIs. They’re literally swimming in data and performance indicators. These airlines understood that every decision has to…

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6 Most Important KPI For Airline Operations

In today’s world almost every company sets up key performance indicators (KPI) to track and ultimately reach corporate goals — so do airlines. Besides generic KPIs, as for example finance or marketing-related KPIs, airlines usually implement KPIs to monitor their operations performance. However, since airline operations are based on various, complex processes, that amount of…

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How to improve your airline’s on-time performance in 30 days without spending several hundred thousands of dollars.

On-time performance (punctuality) is probably the number quality indicator for an airline (except safety aspects). And a quality indicator that affects your passengers massively. However, many airlines still struggle to improve their OTP or maintain it on a high level. According to recent numbers from OAG, only 4 airlines are operating with an OTP >=…

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What airline operations executives can gain from thinking like Apple?

Airline operations and Apple seem not to have very much in common — at first sight. Especially, when it comes to key performance indicator (KPI). However, I think that airline executives can gain a lot from thinking like Apple. Let’s check out why: With the iPhone Apple has hugely disrupted the mobile market. Moreover, with…

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4 easy tips to make more out of your airline’s Punctuality KPI [and actually of any other KPI too]

Punctuality (On-time performance) still is the number one operational performance indicator for every airline. It is published regularly and analyzed to the very detail. Additionally, an increasing number of airlines monitor it in real-time. An increasing number of airlines do have dashboards — especially in their operations or network control center. Nonetheless, what I observe…

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3 Reasons why mobile-first has to be your KPI strategy

In some of my last blog posts, I already shared thoughts about the importance of airline KPIs. Especially the real-time relevance of KPIs. However, so far, I left out the topic about how to provide KPIs to your audience. How’s the status quo at many airlines? When discussing this aspect with colleagues from airlines, I’m…

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Visualizing Data — 5 Key Trends

On 17th September 2019, we had the great pleasure to present at this year’s ASQS user conference. We were invited to share thoughts about key trends when it comes to data visualization — particularly in the area of safety management but also on a general level. The presentation below comprises our thoughts and points out…

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Why should airlines start to monitor sustainability KPIs in real-time?

The global and necessary debate about climate change, global warming, and CO2 reduction is currently dominating the headlines. Subsequently, the relevance of sustainability KPIs for airlines is steadily increasing. And I would go even further and say that sustainability in all of its forms — fuel/CO2 reduction, compensation possibilities, weight reduction, etc. — will become a…

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Awall Lufthansa Hub Control

Why your KPI project failed — 4 biggest mistakes when introducing an operations KPI dashboard

KPI dashboards are the perfect solution to control an airline’s operation. Either real-time or near-real-time, a well-implemented dashboard with a thorough set of KPIs enables a considerable potential for improved monitoring and situational awareness — especially on management and executive level. Unfortunately, many KPI projects integration projects fail — commonly due to the same mistakes.…

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