We made a huge announcement recently that we revamped our weekly newsletter: ID1 Weekly In case you didn’t see on LinkedIn, Facebook, Instagram, or Twitter, we made some major changes to the ID1 Weekly: We visually loaded it up to make it even easier to consume Introduced a new structure aiming to bring you the…
Since the publication of the idea to transform KPI solutions from static dashboards to dynamic airline KPI & content feeds, we’ve received a lot of questions on comments. Undoubtedly, feed-based approaches open the door to a new dimension of airline KPIs and operations content. Nonetheless, new methods create questions. That’s why we gathered much of…
The current pandemic causes many airlines to re-think their key performance indicators’ (KPI) usage. Some are forced to establish new KPIs or deploy new concepts that cope with the current de-centralized working situation. Whether you are in that situation or just want to push your KPIs to the next level — here are my top…
When my team came up with the idea to start a podcast about airline KPIs, content, and technology, I was quite skeptical. Although I’m the biggest fan of creating content, I found it hard to imagine that a podcast focusing on such niche topics will work. During the past 12 months, it turned out that…
I love airline key performance indicators (KPI). Probably, I love KPIs in general. They give me the feeling of being in control (although I’m not a control freak). And of course, many of the discussions I have with colleagues from airlines revolve around KPIs. Here’s a little backstory first I’m currently running that super-amazing format…
Content rules the world. Content in all of its forms: news, information, video, audio, etc. With the rise of the internet —and especially social media platforms— the way we consume content changed completely. People are consuming (and producing) content in today’s world almost 24 hours a day: On Facebook, Instagram, Twitter, LinkedIn, YouTube, Pinterest, etc.…
It was an immense pleasure to host another Q&A session today. However, this Q&A session was slightly different from the other sessions I’ve been hosting so far. Instead of answering airline-, airline operations-, KPI-, and technology-related questions, it was getting more personal today. Since we’ve been receiving several personal questions, we thought it’s a good…
From time to time, I love to publish my thoughts and predictions about the trends in the world of airline KPI. Although I’m not right with each forecasted trend, my hit rate seems to be quite good. The last time I wrote down my thoughts was by the end of 2019 (Here’s the article). One…
We’re all aware that during current Corona times, airlines have suffered possibly the biggest crisis in aviation history. However, cargo airlines are one part of aviation that hasn’t ceased operations. On the contrary, it has continued to put all efforts into providing the necessary medical and essential food supplies within countries. Cargo airlines have reinvented…
Airline operations KPIs have been around for quite a while. Actually, I guess there’s no airline in the world that doesn’t track and monitor their on-time performance, regularity, or seat load factor. Especially during the last years, airlines have started to set up additional KPIs, allowing them to track processes more in detail and monitor…
Have you ever considered the possibility of tracking an entire flight process? From its initial planning until its arrival to a destination? Today, I want to share with you a concept that will allow you to track each step of a flight in a chronological manner and the most important in real-time. But why do…
One question I’ve been asked most during Tea with Me session is about my thoughts on the future of airline KPIs. Actually, a question I love to provide my thoughts on because I think airline KPIs are going to change tremendously soon. And promised, this has nothing to do with COVID-19 and the challenges airlines…
I really love to do Q&A sessions and answer your questions about airlines, KPIs, and technology. Over the last weeks, I’ve received many new questions from blog post readers or podcast listeners. That’s why I decided to run another Q&A session. (In case this is your first visit, you can also tune in to the…
One of the questions I’m asked most during Tea with Me sessions is about tips when it comes to airline operations KPIs. What are the essential aspects when setting up airline operations KPIs and what kind of tips do I give to clients? Although I already wrote some blog posts about this topic, I thought…
Exceptional situations as the one we are facing right now with Corona have a very interesting characteristic: They expose problems and accelerate innovations. I’ve talked to many people from airlines all over the globe in the last weeks and months. I did that because I wanted to find out about the problems airlines have during…
After almost two months of lockdown, you’ve probably read that statement a dozen times “The world after COVID-19 won’t be the same,” and the world we knew is perhaps never going to return. Of course, no one knows how exactly the post-COVID world will be. However, when looking at the airline business, there are several…
As airlines take care of their passengers, airports must also focus on taking care of the travelers’ experience. Therefore, today I want to share with you five passenger-oriented KPIs that airports should take into account to guarantee the clients’ satisfaction. This doesn’t mean that operational KPIs for airports are not relevant, and that’s why you…
The golden age of airlines! Probably that’s how we’re going to call the period from 2014 – 2019 in a few years. Years, in which many airlines operated at relatively high-profit margins. Of course, we witnessed the bankruptcies of airlines during that time. However, from my point of view, most of them were related to…
Very unusual blog post today, but I really wanted to share that idea and concept with you. Every crisis holds the potential for new ideas, changes, and disruptions. You may have listened to my latest podcast where I, as an example, discuss the impact of COVID-19 on airline operations, KPIs, and so on. Bound to…
I was excited when I recently read about a briefing McKinsey did a few days ago. During that briefing, McKinsey’s senior executives provided an update on the current situation, but they also provided some valuable advice. So what did they say? They suggested that companies should focus their crisis management on three pillars — or…
This time I had to run the Q&A session on my own. Unfortunately, due to Corona and related measures, my colleague Larissa and I couldn’t team up this time. Good news: Larissa has been collecting your questions over the last weeks and selected seven of them. The questions cover various topics of airline, data and…
Let’s kick-off this blog post with a simple question: How aware are you of your airline’s turnaround process? I’m pretty sure that most of you answer that question with the confidence to know how a turnaround works. Moreover, it even sounds like a trivial question to you. However, when moving away from a generic level…
The network effect is so unbelievably powerful. In case you haven’t heard of this theory before, let me quickly explain. In my simple words, the network effect describes the value an additional user of goods/service brings to other users (check Wikipedia for detailed description). Although there are different types of network effects, the telephone is…
Times are tough like they’ve never been for airlines. Aircraft are grounded, flight schedules are operated at a minimum and many airlines shut down their operations even completely. It might feel strange and optimistic, but I’m totally convinced that airlines have to start to plan for the re-start right now. And from many airlines I’ve…
We updated this article on 3rd April to include five additional airline KPIs related to crisis situations. The most successful airlines are successful because they keep tracking and monitoring their airline operations KPIs. They’re literally swimming in data and performance indicators. These airlines understood that every decision has to be based on data and KPIs.…
Our blog post ‘Why your airline KPIs have to be adaptable to specific situations’, was an ‘appetizer’ on why airlines should migrate to dynamic and flexible dashboards and KPIs — not only in crisis time. Today, I want to go into detail with some specific ideas and visualization design examples of how airlines could adapt their…
Many people asked me why I mainly focus on airlines with my blog posts and don’t write about airports or other aviation-enterprises when it comes to KPIs and dashboards? Undoubtedly, airlines make out the most significant part of our clients. Additionally, I worked on many more airlines than airport projects and therefore feel more comfortable…
When I was sitting together with my team end of 2019, and we discussed airline dashboard trends of the upcoming year, there was one thing that absolutely clear to us: Dynamic dashboards and KPIs will gain a massive importance. That trend describes the ability for airlines to react much quicker on current situations and adjust…
Today, I am going to share some reasons with you, of the importance to have flexible and dynamic real-time dashboards and KPIs. With the current world situation, we find ourselves challenged to react and change in a short period of time. The relevance of having a fast and high adaptability to the circumstances is a…
Airlines are undergoing super-tough times at the moment. The CORONA crisis hits almost every airline in one or another way. And as always is such situations, cost-cutting and saving programs are on top of the agenda. Call me crazy, but I think that this is exactly the right time to start exploring the potential of…
Today, you’re going to learn exactly how to best visualize information on your airline kpi dashboard. In fact, these are proven chart types that our customers use within A:Wall. To overwatch departure and arrival punctuality. To handle passenger misconnection. Or even to rule maintenance. And I should point something out: We might start with some…
It’s time for airlines to focus on digital fueling processes again. During the last three to five years, cost-saving programs weren’t a top priority — at least for many airlines. Indeed, many airlines ran efficiency programs and aimed to deliver the product at competitive prices. However, the focus for many carriers was about growing and…
Today I had another great session, when I sat together with my colleague, Larissa, to answer, this time, 9 questions she has been receiving from you. We’ve been overwhelmed by the amount of questions we have been receiving and really humbled to be able to provide additional value to you. So please, keep sending us…
The title of this blog post may confuse you. Aren’t I am the one who runs a company that sells airline operations & KPI dashboards? Aren’t I am the one who continuously pushes the importance of real-time information and KPIs? Absolutely correct. It’s still me, and I am not running through a galloping schizophrenia. But…
With this blog post, I want to put some light on a topic that probably sounds weird in the beginning but contains lots of truth in it: The reason why you love social media and you hate your airline (operation) KPI dashboard. In a first step, you most likely think: What the heck has social…
I genuinely believe that we have to change the way we discuss airline operation information and KPIs. We have to move from purely content-based to a “getting-the-attention” discussion. Let me explain that step-by-step. When talking to colleagues from airlines —regardless of their business department, role, and position— everyone agrees on the fact that the technological…
For the first time ever, we’ve produced a massive content piece — the “Definitive Airline Operations & KPI Guide.” The document contains more than 17 of our most-viewed blog posts, plus unpublished material that will help to improve your airline’s operations. So, if you prefer a well-curated document instead of browsing through a blog, or…
Today I had a great session, when I sat together with my colleague, Larissa, to answer 8 questions she has been receiving from you. Actually the first time we did such a Q&A session and it was a fantastic experience. We’ve been overwhelmed by the amount of questions we have been receiving and really humbled…
Having mobile access to the essential operations key performance indicators (KPI) is the game airlines have to play nowadays. I’m actually not getting tired to spread that word and to tell airlines why it is so super-important. Unfortunately, and that’s actually why I’m pushing that topic, many airlines still rely on old-school solutions when it…
There’s one thing I’m thrilled about most at the moment. I’m literally pumped and pushing our developers to bring that thing to life. What’s that thing I’m talking about? It’s called Key Performance Indicator (KPI) push notifications. From my point of view, this approach has the power to completely change the way you work with…
This blog post is a summary of the discussions I had during the last weeks and months with colleagues from airlines — talks about how they currently use technology and how they want to use it in the future. And based on that, two fundamental technological mistakes many of them are doing from my perspective…
With many of my blog posts, I focus on the aspect of content and visualization instead of talking about the backend components that are required to drive an airline dashboard. This certainly is important, since the two elements ultimately reflect the business benefits. Moreover, a huge proportion of our clients —or a considerable proportion of…
The topic of master data management and master data systems has continuously gained attraction for companies —and airlines in particular— over the last years. The chart below shows the frequency “master data management” is searched on Google. The chart perfectly reflects the continuously growing interest in this topic. Although master data management isn’t a brand-new…
Especially for hub-and-spoke airlines, Connex Management reflects a crucial aspect of their airline operations. Moreover, many passengers consider a seamless and stress-free connection as one of the essential quality indicators of an airline. That’s why an increasing number of airlines are trying to set up real-time dashboards that not only visualize general, crucial overall performance…
The airline operations control system landscape is quite limited. Mainly four big players dominate the market: Sabre with its Movement Manager, Lufthansa Systems, AIMS, and IBS. And this blog post does not intend to provide a recommendation which system to go for. Actually, this is linked to many factors: Functionality, airline requirements, pricing, etc. Furthermore,…
Let me nail it down right at the beginning: Airline Master Data Management is everything but not sexy! No fancy apps, no shiny user interfaces, no artificial intelligence. Boring and down-to-earth data management. I’m profoundly convinced that this is one of the main reasons why Master Data Management (MDM) and Master Data Systems (MDS) aren’t…
Providing iPad (or tablet) versions of your airline dashboard to your executive team is essential these days. However, we all know that executives —for good reasons— have specific requirements. Usually, they travel a lot, have minimal time, and have to be perfectly informed about their company’s performance. From our experience, we’ve observed that in most…
Nobody likes failed projects. The same applies for airline dashboard projects. There are only a few things that are more demotivating than putting lots of effort, time, and brain into a project that finally fails. Unfortunately, I also had to witness airline dashboard projects that failed in my career. And since these projects typically have…
Are you thinking about implementing an airline operations real-time dashboard but you’re unsure about the benefits you can achieve with it? With this blog post, we give you all the details you need for a proper decision. But let’s give you some background first. Making the best decisions based on holistic and comprehensive insights isn’t…
Airline Operations KPI Dashboards are a perfect tool to improve operations. They provide an unmatched situational awareness and the possibility to know what is going on in operations. I talk to lots of guys from airlines about real-time operations dashboards. Thus, I can learn about people’s perceptions and dogmas when it comes to dashboards. Talking…