Today I had a great session, when I sat together with my colleague, Larissa, to answer 8 questions she has been receiving from you. Actually the first time we did such a Q&A session and it was a fantastic experience. We’ve been overwhelmed by the amount of questions we have been receiving and really humbled…
With this blog post, I want to put some light on a topic that probably sounds weird in the beginning but contains lots of truth in it: The reason why you love social media and you hate your airline (operation) KPI dashboard. In a first step, you most likely think: What the heck has social…
I genuinely believe that we have to change the way we discuss airline operation information and KPIs. We have to move from purely content-based to a “getting-the-attention” discussion. Let me explain that step-by-step. When talking to colleagues from airlines —regardless of their business department, role, and position— everyone agrees on the fact that the technological…
For the first time ever, we’ve produced a massive content piece — the “Definitive Airline Operations & KPI Guide.” The document contains more than 17 of our most-viewed blog posts, plus unpublished material that will help to improve your airline’s operations. So, if you prefer a well-curated document instead of browsing through a blog, or…
Having mobile access to the essential operations key performance indicators (KPI) is the game airlines have to play nowadays. I’m actually not getting tired to spread that word and to tell airlines why it is so super-important. Unfortunately, and that’s actually why I’m pushing that topic, many airlines still rely on old-school solutions when it…
There’s one thing I’m thrilled about most at the moment. I’m literally pumped and pushing our developers to bring that thing to life. What’s that thing I’m talking about? It’s called Key Performance Indicator (KPI) push notifications. From my point of view, this approach has the power to completely change the way you work with…
This blog post is a summary of the discussions I had during the last weeks and months with colleagues from airlines — talks about how they currently use technology and how they want to use it in the future. And based on that, two fundamental technological mistakes many of them are doing from my perspective…
With many of my blog posts, I focus on the aspect of content and visualization instead of talking about the backend components that are required to drive an airline dashboard. This certainly is important, since the two elements ultimately reflect the business benefits. Moreover, a huge proportion of our clients —or a considerable proportion of…
The topic of master data management and master data systems has continuously gained attraction for companies —and airlines in particular— over the last years. The chart below shows the frequency “master data management” is searched on Google. The chart perfectly reflects the continuously growing interest in this topic. Although master data management isn’t a brand-new…
Especially for hub-and-spoke airlines, Connex Management reflects a crucial aspect of their airline operations. Moreover, many passengers consider a seamless and stress-free connection as one of the essential quality indicators of an airline. That’s why an increasing number of airlines are trying to set up real-time dashboards that not only visualize general, crucial overall performance…
The airline operations control system landscape is quite limited. Mainly four big players dominate the market: Sabre with its Movement Manager, Lufthansa Systems, AIMS, and IBS. And this blog post does not intend to provide a recommendation which system to go for. Actually, this is linked to many factors: Functionality, airline requirements, pricing, etc. Furthermore,…
Let me nail it down right at the beginning: Airline Master Data Management is everything but not sexy! No fancy apps, no shiny user interfaces, no artificial intelligence. Boring and down-to-earth data management. I’m profoundly convinced that this is one of the main reasons why Master Data Management (MDM) and Master Data Systems (MDS) aren’t…
Providing iPad (or tablet) versions of your airline dashboard to your executive team is essential these days. However, we all know that executives —for good reasons— have specific requirements. Usually, they travel a lot, have minimal time, and have to be perfectly informed about their company’s performance. From our experience, we’ve observed that in most…
Nobody likes failed projects. Same applies for airline dashboard projects. There are only a few things that are more demotivating than putting lots of effort, time, and brain into a project that finally fails. Unfortunately, I also had to witness airline dashboard projects that failed in my career. And since these projects typically have a…
Are you thinking about implementing an airline operations real-time dashboard but you’re unsure about the benefits you can achieve with it? With this blog post we give you all the details you need for a proper decision. But let’s give you some background first. Making the best decisions based on holistic and comprehensive insights isn’t…
Airline Operations KPI Dashboards are a perfect tool to improve operations. They provide an unmatched situational awareness and the possibility to know what is going on in operations. I talk to lots of guys from airlines about real-time operations dashboards. Thus, I can learn about people’s perceptions and dogmas when it comes to dashboards. Talking…
Airline Dashboards and especially their design is a complex endeavour. Thankfully, many airline KPI dashboard solutions —as for example the A:Wall— usually offer the possibility, to tailor and customize the visualization. Choosing required KPIs, picking the most appealing visualization forms (widgets) and combining everything in several workspaces. The possibilities are limitless — so is the source…
I’ve set up so many airline dashboards during the last years. Dashboards for all types of airlines: Huge network carriers, regional operators, and low-cost airlines. And when it comes to an operations dashboard, all of them have some specific requirements. This is quite logical since they are operating different business models and probably aiming for…
Just a few years ago, providing information on mobiles was considered top-notch. Users were happy with the ability to monitor information and updates from wherever they are and whenever they want. Same applied for airline operations dashboard and KPIs. Although this hasn’t changed completely, today, users expect much more from an app than just the…
When we started to develop the eFueling platform, we had a clear vision to digitize an airline’s fueling process. From discussions with airlines and other stakeholders, we were highly convinced that it is possible to eliminate this manual process. Moreover, we wanted to set up an all-digital process that helps to achieve various benefits. Besides…
Fuel costs are one of the most significant cost factors of airlines. According to IATA, the airline industry’s fuel bill is estimated to have totaled $188 billion in 2019. That means fuel expenses account for almost 25% of an airline’s operating expenses. For decades airlines have been trying to reduce costs by applying various measures:…
eFueling stands and falls with connected airports. You can operate a best-in-class eFueling solution — as long as you don’t manage to connect a considerable amount of destination airports to your solution, the effort won’t pay off. Conversely, with every airport, you get to connect to your eFueling solution, the benefits will rapidly increase. However,…
The most successful airlines are successful because they keep tracking and monitoring their airline operations KPIs. They’re literally swimming in data and performance indicators. These airlines understood that every decision has to be based on data and KPIs. If you don’t know your performance at every point in time, you have no idea and no…
Airline Operations KPI Dashboards are such great tools to create an enterprise-wide situational awareness. First and foremost, these dashboards are about visualizing KPIs. For example, on-time performance, regularity, or misconnex ratio. Secondly, it is about real-time information and details about upcoming flights, ground events, etc. Most of the airline I know focus on those aspects…
The primary use case of an airline operations real-time dashboard is about visualizing information an KPIs. No doubt about it. However, a dashboard infrastructure —at least when talking about our product setup— collects a vast amount of data from different sources (flight data, passenger data, airport data, etc.). Based on that three use cases can…
Visualizing airline operations information on your dashboard is essential for a perfect situational awareness. KPIs are certainly one of the essential parts of an airline’s operations real-time dashboard. But the truth is, a dashboard solely focused on KPIs won’t bring the benefits you are expecting. Even worse, a dashboard that only visualizes KPIs can provide…
The success of an airline operations dashboard is tightly linked to connected data sources. Nowadays, almost every airline possesses a vast amount of data. Data about aircraft, ground and flight processes, maintenance, passengers, and many more. Initial focus of airline operations dashboard is on internal data When airlines start to set up an airline operations…
With one of our recent blog posts, we presented the KPI Trends that will gain importance in 2020. The article addresses aspects like dynamic dashboards or benchmarking KPIs. Today we want to focus on upcoming technological trends that —from our point of view— will play an important role in 2020. Probably not surprising, each of…
One of the most asked questions we receive is built around the topic of savings that can be achieved by using airline real-time operations dashboards. In our latest blog post, we already discussed the financial effort of setting up and operating an airline operations real-time dashboard. However, we did not cover the aspect of saving…
In one of our last airline dashboard blog posts, I mentioned that a question which is usually raised within 30-60 minutes of an initial meeting with potential clients is “how long does it take to implement the A:Wall?” The A:Wall is our real-time dashboard solution. And besides discussing the functionality and visuals, potential clients are…
With this blog post, we give you a quick overview of the essential airline maintenance information that should be visualized on your operations dashboard. Although we like to call it airline operations dashboard, the content shouldn’t be limited purely to flight operations information. Conversely, a perfect dashboard combines information from different sources/areas, curates them, and…
The idea of airline operations KPIs more and more attracts airlines. Many of them have started to track KPIs regularly or even in real-time. However, a considerable proportion of airlines concentrate on “traditional” KPIs, for example, punctuality, stability, etc. Don’t get me wrong: There’s nothing wrong with that. Conversely, we encourage and empower airlines to…
Let’s talk about the idea of using Tableau as an airline operations (real-time) dashboard. To make it clear right from the beginning: I love Tableau. Actually, I think Tableau has changed the way companies are approaching the world of data analytics — tremendously and sustainably. Tableau literally enabled business departments to get in control of…
When discussing an A:Wall project with a potential airline, it usually takes only 30 to 60 minutes until the question is asked: “How long does it take? What’s the estimated project duration to set up our dashboard?”. It is, of course, an essential question for airlines and a key aspect of whether to start a…
Airline Operations KPI Dashboards are a perfect tool to improve operations. They provide an unmatched situational awareness and the possibility to know what is going on in operations. With this post, we want to share eight airline departments/areas which highly benefit from an airline KPI dashboard. Operations Control Let’s start with the obvious one. Operations…
An Airline Operations KPI Dashboard is just as good as the data it is receiving. Since everyone is aware of this fact, one question comes up very early in every dashboard project: “Which systems are required?” or “Which system do we need to connect?”. When discussing this question a little bit further, it always turns…
Smartwatches are continuously becoming an essential part of many people’s life. As mobiles did 15 years ago, we are currently witnessing the advent of smartwatches. And this will have an impact on airline operations KPIs too. With a market size of $9 billion back in 2017, current forecast estimate a volume of more than $30…
We updated this article with even more KPIs. Head over to the latest version: 65 airline operations KPIs to track for improved operations The most successful airlines are successful because they keep tracking and monitoring their airline operations KPIs. They’re literally swimming in data and performance indicators. These airlines understood that every decision has to…
Airline operations KPIs have been around for a long time. And I’m pretty sure your airline is already tracking KPIs such as punctuality, regularity, or delay minutes. It is good to track those primary KPIs. However, it only serves as an entry point to the world of airline operations KPIs. Airline KPIs beyond punctuality Today…
In today’s world almost every company sets up key performance indicators (KPI) to track and ultimately reach corporate goals — so do airlines. Besides generic KPIs, as for example finance or marketing-related KPIs, airlines usually implement KPIs to monitor their operations performance. However, since airline operations are based on various, complex processes, that amount of…
On-time performance (punctuality) is probably the number quality indicator for an airline (except safety aspects). And a quality indicator that affects your passengers massively. However, many airlines still struggle to improve their OTP or maintain it on a high level. According to recent numbers from OAG, only 4 airlines are operating with an OTP >=…
Airline operations and Apple seem not to have very much in common — at first sight. Especially, when it comes to key performance indicator (KPI). However, I think that airline executives can gain a lot from thinking like Apple. Let’s check out why: With the iPhone Apple has hugely disrupted the mobile market. Moreover, with…
Punctuality (On-time performance) still is the number one operational performance indicator for every airline. It is published regularly and analyzed to the very detail. Additionally, an increasing number of airlines monitor it in real-time. An increasing number of airlines do have dashboards — especially in their operations or network control center. Nonetheless, what I observe…
An increasing number of airlines are trying to bring operations KPI to mobiles and provide a KPI app. This makes absolute sense since the number of people using their mobile to access information is steadily and rapidly increasing. Two years ago already, 93% of all mobile users obtained online information with their mobile. Of course,…
I’m pretty sure you know that situation. You’ve spent so much to set up KPI dashboard — and what’s the result? After a few days, nobody pays attention to it. With this article, I will show you how to improve airline KPIs. Certainly, Key Performance Indicator (KPI) are difficult. Setting-up proper KPIs is even more…
Setting up a KPI dashboard — not only for airline operations — is a complicated endeavor. There are many obstacles to overcome, and a lot of work is to be done. And there’s always the risk that your complete work doesn’t pay off in the end. Simply because the dashboard doesn’t get the sustainable attention…
In some of my last blog posts, I already shared thoughts about the importance of airline KPIs. Especially the real-time relevance of KPIs. However, so far, I left out the topic about how to provide KPIs to your audience. How’s the status quo at many airlines? When discussing this aspect with colleagues from airlines, I’m…
On 17th September 2019, we had the great pleasure to present at this year’s ASQS user conference. We were invited to share thoughts about key trends when it comes to data visualization — particularly in the area of safety management but also on a general level. The presentation below comprises our thoughts and points out…
The global and necessary debate about climate change, global warming, and CO2 reduction is currently dominating the headlines. Subsequently, the relevance of sustainability KPIs for airlines is steadily increasing. And I would go even further and say that sustainability in all of its forms — fuel/CO2 reduction, compensation possibilities, weight reduction, etc. — will become a…
KPI dashboards are the perfect solution to control an airline’s operation. Either real-time or near-real-time, a well-implemented dashboard with a thorough set of KPIs enables a considerable potential for improved monitoring and situational awareness — especially on management and executive level. Unfortunately, many KPI projects integration projects fail — commonly due to the same mistakes.…