For the first time ever, we’ve produced a massive content piece — the “Definitive Airline Operations & KPI Guide.” The document contains more than 17 of our most-viewed blog posts, plus unpublished material that will help to improve your airline’s operations. So, if you prefer a well-curated document instead of browsing through a blog, or…
Today I had a great session, when I sat together with my colleague, Larissa, to answer 8 questions she has been receiving from you. Actually the first time we did such a Q&A session and it was a fantastic experience. We’ve been overwhelmed by the amount of questions we have been receiving and really humbled…
Having an app to access operations key performance indicators (KPI) is one of the most important things for airlines nowadays. I’m actually not getting tired to spread that word. And to tell airlines why it is so super-important. Unfortunately, many airlines still rely on old-school solutions when it comes to KPIs. Instead of a KPI…
We all can agree that mobile KPI apps are no longer a nice-to-have for airlines. On the contrary, mobile KPI apps have become an essential pillar for many airlines regarding operations monitoring. However, there’s one thing that is exciting to me even more at the moment — although it is tightly linked to mobile KPI…
This blog post is a summary of the discussions I had during the last weeks and months with colleagues from airlines — talks about how they currently use technology and how they want to use it in the future. And based on that, two fundamental technological mistakes many of them are doing from my perspective…
With many of my blog posts, I focus on the aspect of the content and visualization aspects of airline dashboard software. However, this represents only one part of the airline dashboard software. There’s a second part that is probably even more important. And this is about the software components you need to set up an…
The topic of master data management and master data systems has continuously gained attraction for companies —and airlines in particular— over the last years. The chart below shows the frequency “master data management” is searched on Google. The chart perfectly reflects the continuously growing interest in this topic. Although master data management isn’t a brand-new…
Especially for hub-and-spoke airlines, passenger (connection) management reflects a crucial aspect of their airline operations. Moreover, many passengers consider a seamless and stress-free connection as one of the essential quality indicators of an airline. Passenger Connection Management — One Of The Most Complex Airline Processes However, passenger management also reflects one of the most complex…
Operations Control Systems (Sabre Movement Manager, Netline, etc.) reflect a crucial data source when it comes to setting up an airline real-time dashboard. Certainly, there many other systems you could and should connect to a real-time dashboard. However, after having set up dozens of dashboard I can give you one thing for granted: It always…
Let me nail it down right at the beginning: Whatever benefits there might be, master data management (or MDM) does not exactly have the image of being super sexy. Many companies consider master data management as an administrative act. Simply required but without any benefits. But is that really all about it? No, it’s not.…
Providing iPad (or tablet) versions of your airline dashboard to your executive team is essential these days. However, we all know that executives —for good reasons— have specific requirements. Usually, they travel a lot, have minimal time, and have to be perfectly informed about their company’s performance. From our experience, we’ve observed that in most…
Nobody likes failed projects. The same applies for airline dashboard projects. There are only a few things that are more demotivating than putting lots of effort, time, and brain into a project that finally fails. Unfortunately, I also had to witness airline dashboard projects that failed in my career. And since these projects typically have…
It was definitely pretty tough to select only ten reasons why airlines need an operational real-time dashboard. But I accepted the challenge. With this blog post, I’ll give you ten reasons. Ten reasons why you should use an airline operations real-time dashboard. But no worries, this is not a spammy sales-post. But a post that…
Airline Operations KPI Dashboards are a perfect tool to improve operations. They provide an unmatched situational awareness and the possibility to know what is going on in operations. I talk to lots of guys from airlines about real-time operations dashboards. Thus, I can learn about people’s perceptions and dogmas when it comes to dashboards. Talking…
The design of an airline dashboard reflects one of the three essential “D-pillars” when it comes to dashboards: Data, (KPI) Definition & Design. And also design isn’t the complex part I’d rate it as toughest. Why’s that? Contrary to data and KPI definition, everybody has a taster for design. Nonetheless, personal taste should never drive…
Every airline operations dashboard is only as good as the content it provides. This, actually, is not very surprising. However, I’ve seen many dashboards that doesn’t provide much value when it comes to the contained content. Nonetheless, I’ve set up a whole bunch of airline dashboards during the last years. Dashboards for all types of airlines:…
Just a few years ago, providing information on mobiles was considered top-notch. Users were happy with the ability to monitor information and updates from wherever they are and whenever they want. Same applied for airline operations dashboard and KPIs. Although this hasn’t changed completely, today, users expect much more from an app than just the…
When we started to develop our solution to support Electronic Airplane Fuel Processes (eFueling platform), we had a clear vision. Together with our launching customer Lufthansa, we wanted to digitize an airline’s entire airplane fuel process. When we started this journey, we had many discussions. With representatives from Lufthansa, many other airlines, but also additional…
Fuel costs are one of the most significant cost factors of airlines. According to IATA, the airline industry’s fuel bill is estimated to have totaled $188 billion in 2019. That means fuel expenses account for almost 25% of an airline’s operating expenses. For decades airlines have been trying to reduce costs by applying various measures:…
eFueling stands and falls with connected airports. You can operate a best-in-class eFueling solution — as long as you don’t manage to connect a considerable amount of destination airports to your solution, the effort won’t pay off. Conversely, with every airport, you get to connect to your eFueling solution, the benefits will rapidly increase. However,…
Airline Operations KPI Dashboards are such great tools to create an enterprise-wide situational awareness. First and foremost, these dashboards are about visualizing KPIs. For example, on-time performance, regularity, or misconnex ratio. Secondly, it is about real-time information and details about upcoming flights, ground events, etc. Most of the airlines I know focus on those aspects…
The primary use case of an airline operations real-time dashboard is about visualizing information an KPIs. No doubt about it. However, a dashboard infrastructure —at least when talking about our product setup— collects a vast amount of data from different sources (flight data, passenger data, airport data, etc.). Based on that three use cases can…
Visualizing airline operations information on your dashboard is essential for a perfect situational awareness. KPIs are certainly one of the essential parts of an airline’s operations real-time dashboard. But the truth is, a dashboard solely focused on KPIs won’t bring the benefits you are expecting. Even worse, a dashboard that only visualizes KPIs can provide…
Content is king — and content reflects one of the crucial aspects of an airline operations dashboard. Actually, the entire success of an airline operations dashboard is tightly linked to connected data sources and shown content. Initially, Airlines Focus On Internal Data When Setting Up An Operations Dashboard Nowadays, almost every airline possesses a vast…
With one of our recent blog posts, we presented the KPI Trends that will gain importance in 2020. The article addresses aspects like dynamic dashboards or benchmarking KPIs. Today we want to focus on upcoming technological trends that —from our point of view— will play an important role in 2020. Probably not surprising, each of…
One of the most asked questions we receive is built around the topic of savings that can be achieved by using airline real-time operations dashboards. In our latest blog post, we already discussed the financial effort of setting up and operating an airline operations real-time dashboard. However, we did not cover the aspect of saving…
In one of our last airline dashboard blog posts, I mentioned that a question that is usually raised within 30-60 minutes of an initial meeting with potential clients is “how long does it take to implement the aWall?” The aWall is our real-time dashboard solution. And besides discussing the functionality and visuals, potential clients are…
With this blog post, we give you a quick overview of the essential airline maintenance information that should be visualized on your operations dashboard. Although we like to call it airline operations dashboard, the content shouldn’t be limited purely to flight operations information. Conversely, a perfect dashboard combines information from different sources/areas, curates them, and…
The idea of airline operations KPIs more and more attracts airlines. Many of them have started to track KPIs regularly or even in real-time. However, a considerable proportion of airlines concentrate on “traditional” KPIs, for example, punctuality, stability, etc. Don’t get me wrong: There’s nothing wrong with that. Conversely, we encourage and empower airlines to…
Let’s talk about the idea of using Tableau as an airline operations (real-time) dashboard. To make it clear right from the beginning: I love Tableau. Actually, I think Tableau has changed the way companies are approaching the world of data analytics — tremendously and sustainably. Tableau literally enabled business departments to get in control of…
When discussing an aWall project with a potential airline, it usually takes only 30 to 60 minutes until the question is asked: “How long does it take? What’s the estimated project duration to set up our dashboard?”. It is, of course, an essential question for airlines and a key aspect of whether to start a…
In many discussions, I had with airlines the question about KPI dashboard use cases was raised. And I have to admit, in the beginning, I didn’t get that question right. So what did I do? I tried to explain why a KPI dashboard is essential. And in case I still could see questions marks in…
An Airline Operations KPI Dashboard is just as good as the data it is receiving. Since everyone is aware of this fact, one question comes up very early in every dashboard project: “Which systems are required?” or “Which system do we need to connect?”. When discussing this question a little bit further, it always turns…
Smartwatches are continuously becoming an essential part of many people’s life. As mobiles did 15 years ago, we are currently witnessing the advent of smartwatches. And this will have an impact on airline operations KPIs too. With a market size of $9 billion back in 2017, current forecast estimate a volume of more than $30…
The most successful airlines are successful because they keep tracking and monitoring their airline operations KPIs. They’re literally swimming in data and performance indicators. We updated this article with even more KPIs. Head over to the latest version: 70 airline operations KPIs to track for improved operations These airlines understood that every decision has to…
Airline operations KPIs have been around for a long time. And I’m pretty sure your airline is already tracking KPIs such as punctuality, regularity, or delay minutes. It is good to track those primary KPIs. However, it only serves as an entry point to the world of airline operations KPIs. Airline KPIs beyond punctuality Today…
In today’s world almost every company sets up key performance indicators (KPI) to track and ultimately reach corporate goals — so do airlines. Besides generic KPIs, as for example finance or marketing-related KPIs, airlines usually implement KPIs for operations monitoring and performance analysis. However, since airline operations are based on various, complex processes, that amount…
On-time performance (punctuality) is probably the number one quality indicator for an airline (except safety aspects). And a quality indicator that affects your passengers massively. However, many airlines still struggle to improve their OTP or maintain it on a high level. According to recent numbers from OAG, only 4 airlines are operating with an OTP…
Airline operations and Apple seem not to have very much in common — at first sight. Especially, when it comes to key performance indicator (KPI). However, I think that airline executives can gain a lot from thinking like Apple. Let’s check out why: With the iPhone Apple has hugely disrupted the mobile market. Moreover, with…
On-time performance (punctuality) still is the number one operational performance indicator for every airline. The on-time performance is published regularly and analyzed to the very detail. Additionally, an increasing number of airlines monitor it in real-time. And, on top of that, more and more airlines do have dashboards — especially in their operations or network…
An increasing number of airlines are trying to bring operations KPI to mobiles and provide a KPI app. This makes absolute sense since the number of people using their mobile to access information is steadily and rapidly increasing. Two years ago already, 93% of all mobile users obtained online information with their mobile. Of course,…
I’m pretty sure you know that situation. You’ve spent so much to set up KPI dashboard — and what’s the result? After a few days, nobody pays attention to it. With this article, I will show you how to improve airline KPIs. Certainly, Key Performance Indicators (KPI) are difficult. Setting-up proper KPIs is even more…
Setting up an aviation KPI dashboard —either at an airport, airline, or ATC— is a complicated endeavor. We know that. There are many obstacles to overcome and a lot of work has to be done. And there’s always the risk that your complete work doesn’t pay off in the end. Simply because the dashboard doesn’t…
In some of my last blog posts, I already shared thoughts about the importance of airline KPIs. Especially the real-time relevance of KPIs. However, so far, I left out the topic about how to provide KPIs to your audience. How’s the status quo at many airlines? When discussing this aspect with colleagues from airlines, I’m…
On 17th September 2019, we had the great pleasure to present at this year’s ASQS user conference. We were invited to share thoughts about key trends when it comes to data visualization — particularly in the area of safety management but also on a general level. The presentation below comprises our thoughts and points out…
There are certainly many articles about sustainability and airlines. For quite a while the global and necessary debate about climate change, sustainability, and CO2 reduction is a dominating topic. Although COVID-19 has pushed the topic into the background in 2020 you don’t have to be Nostradamus to know that its relevance will again increase. Regardless…
Personally, I love reading blog posts about mistakes. Mistakes in the context of KPI dashboards but also in any other topic I’m interested in. Why’s that? Certainly not, because I derive pleasure from other people’s trouble. It is because I genuinely believe that those articles are the most open, frank, and true stories. On top…
Good decisions are based on knowledge rather than numbers. Plato, one of the great Greek philosophers made this statement almost 2,500 years ago. Actually, this is a great and wise statement. And probably a quote that perfectly describes why I think that data – in its rawest form – is useless. Decisions are the essence…
What are your top three KPI every airline should pay attention to? A question I’m asked frequently. With this post, I want to provide my favorite airline operations KPIs. And explain why I consider them as most relevant. What defines relevance, and why do I think every airline should pay attention to the following KPIs?…
For all of you who have no time to read my last blog post. Here we go with a 90 second video — and my thoughts why on-time performance is useless and does not incorporate the customer.