KPIs & Dashboards

5 Things You Need To Do With Your Airline’s Key Performance Indicators

The current pandemic causes many airlines to re-think their key performance indicators’ (KPI) usage.  Some are forced to establish new KPIs or deploy new concepts that cope with the current de-centralized working situation. Whether you are in that situation or just want to push your KPIs to the next level — here are my top…

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Why your airline needs Key Performance Indicators now more than ever?

I love airline key performance indicators (KPI). Probably, I love KPIs in general. They give me the feeling of being in control (although I’m not a control freak). And of course, many of the discussions I have with colleagues from airlines revolve around KPIs. Here’s a little backstory first I’m currently running that super-amazing format…

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10 Essential Airline KPI Trends You Have To Watch

From time to time, I love to publish my thoughts and predictions about the trends in the world of airline KPI. Although I’m not right with each forecasted trend, my hit rate seems to be quite good.   The last time I wrote down my thoughts was by the end of 2019 (Here’s the article). One…

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What we’ve learned from Cargo Airlines and Crisis: Spotlight on Cargo KPIs

We’re all aware that during current Corona times, airlines have suffered possibly the biggest crisis in aviation history. However, cargo airlines are one part of aviation that hasn’t ceased operations. On the contrary, it has continued to put all efforts into providing the necessary medical and essential food supplies within countries.  Cargo airlines have reinvented…

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Why you need to track 10,000 airline operations KPIs in real-time (and how)

Airline operations KPIs have been around for quite a while. Actually, I guess there’s no airline in the world that doesn’t track and monitor their on-time performance, regularity, or seat load factor. Especially during the last years, airlines have started to set up additional KPIs, allowing them to track processes more in detail and monitor…

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The Future of Airline KPIs

One question I’ve been asked most during Tea with Me session is about my thoughts on the future of airline KPIs. Actually, a question I love to provide my thoughts on because I think airline KPIs are going to change tremendously soon. And promised, this has nothing to do with COVID-19 and the challenges airlines…

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5 tips to get the most out of your airline operations KPIs

One of the questions I’m asked most during Tea with Me sessions is about tips when it comes to airline operations KPIs. What are the essential aspects when setting up airline operations KPIs and what kind of tips do I give to clients? Although I already wrote some blog posts about this topic, I thought…

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5 Passenger-oriented KPIs that airports should keep on their radar.

As airlines take care of their passengers, airports must also focus on taking care of the travelers’ experience. Therefore, today I want to share with you five passenger-oriented KPIs that airports should take into account to guarantee the clients’ satisfaction. This doesn’t mean that operational KPIs for airports are not relevant, and that’s why you…

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3 Steps that will improve your airline’s turnaround process awareness

Let’s kick-off this blog post with a simple question: How aware are you of your airline’s turnaround process?  I’m pretty sure that most of you answer that question with the confidence to know how a turnaround works. Moreover, it even sounds like a trivial question to you.  However, when moving away from a generic level…

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Re-starting your airline after COVID-19 — here are the KPIs you need!

Times are tough like they’ve never been for airlines. Aircraft are grounded, flight schedules are operated at a minimum and many airlines shut down their operations even completely. It might feel strange and optimistic, but I’m totally convinced that airlines have to start to plan for the re-start right now. And from many airlines I’ve…

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kpis airline operations

70 airline operations KPIs to track for improved operations

We updated this article on 3rd April to include five additional airline KPIs related to crisis situations. The most successful airlines are successful because they keep tracking and monitoring their airline operations KPIs. They’re literally swimming in data and performance indicators. These airlines understood that every decision has to be based on data and KPIs.…

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Airports! Now is the time to talk about your dashboard.

Many people asked me why I mainly focus on airlines with my blog posts and don’t write about airports or other aviation-enterprises when it comes to KPIs and dashboards? Undoubtedly, airlines make out the most significant part of our clients. Additionally, I worked on many more airlines than airport projects and therefore feel more comfortable…

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I need you to start thinking airline dashboards dynamically

When I was sitting together with my team end of 2019, and we discussed airline dashboard trends of the upcoming year, there was one thing that absolutely clear to us: Dynamic dashboards and KPIs will gain a massive importance. That trend describes the ability for airlines to react much quicker on current situations and adjust…

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Death of the airline dashboard — why it needs more to get the ATTENTION

The title of this blog post may confuse you. Aren’t I am the one who runs a company that sells airline operations & KPI dashboards? Aren’t I am the one who continuously pushes the importance of real-time information and KPIs? Absolutely correct. It’s still me, and I am not running through a galloping schizophrenia. But…

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Why you love social media and hate your airline KPI dashboard

With this blog post, I want to put some light on a topic that probably sounds weird in the beginning but contains lots of truth in it: The reason why you love social media and you hate your airline (operation) KPI dashboard. In a first step, you most likely think: What the heck has social…

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How airline operation stays on top of employee's information funnel.

I genuinely believe that we have to change the way we discuss airline operation information and KPIs. We have to move from purely content-based to a “getting-the-attention” discussion. Let me explain that step-by-step. When talking to colleagues from airlines —regardless of their business department, role, and position— everyone agrees on the fact that the technological…

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Start playing the mobile KPI game

Having mobile access to the essential operations key performance indicators (KPI) is the game airlines have to play nowadays. I’m actually not getting tired to spread that word and to tell airlines why it is so super-important. Unfortunately, and that’s actually why I’m pushing that topic, many airlines still rely on old-school solutions when it…

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Understand the Power of KPI Push Notifications

There’s one thing I’m thrilled about most at the moment. I’m literally pumped and pushing our developers to bring that thing to life. What’s that thing I’m talking about? It’s called Key Performance Indicator (KPI) push notifications. From my point of view, this approach has the power to completely change the way you work with…

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4 crucial information airlines need to set up a real-time connex management dashboard

Especially for hub-and-spoke airlines, Connex Management reflects a crucial aspect of their airline operations. Moreover, many passengers consider a seamless and stress-free connection as one of the essential quality indicators of an airline. That’s why an increasing number of airlines are trying to set up real-time dashboards that not only visualize general, crucial overall performance…

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8 best tips to build an iPad airline dashboard that wows your executives

Providing iPad (or tablet) versions of your airline dashboard to your executive team is essential these days. However, we all know that executives —for good reasons— have specific requirements. Usually, they travel a lot, have minimal time, and have to be perfectly informed about their company’s performance. From our experience, we’ve observed that in most…

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10 Benefits Of An Airline Operations Real-Time Dashboard

Are you thinking about implementing an airline operations real-time dashboard but you’re unsure about the benefits you can achieve with it? With this blog post, we give you all the details you need for a proper decision. But let’s give you some background first. Making the best decisions based on holistic and comprehensive insights isn’t…

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12 airline operations dashboard dogmas you have to throw overboard.

Airline Operations KPI Dashboards are a perfect tool to improve operations. They provide an unmatched situational awareness and the possibility to know what is going on in operations. I talk to lots of guys from airlines about real-time operations dashboards. Thus, I can learn about people’s perceptions and dogmas when it comes to dashboards. Talking…

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How to design airline dashboards — our extensive guide (with best-practices)

Airline Dashboards and especially their design is a complex endeavor. Thankfully, many airline KPI dashboard solutions —as for example the A:Wall— usually offer the possibility, to tailor and customize the visualization. Choosing required KPIs, picking the most appealing visualization forms (widgets) and combining everything in several workspaces. The possibilities are limitless — so is the source…

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AWall-Hero

4 essential content types an airline dashboard must have (plus examples)

I’ve set up so many airline dashboards during the last years.  Dashboards for all types of airlines: Huge network carriers, regional operators, and low-cost airlines. And when it comes to an operations dashboard, all of them have some specific requirements. This is quite logical since they are operating different business models and probably aiming for…

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3 Unusual, Free of Charge Approaches To Enrich Your Airline Operations Dashboard

Airline Operations KPI Dashboards are such great tools to create an enterprise-wide situational awareness. First and foremost, these dashboards are about visualizing KPIs. For example, on-time performance, regularity, or misconnex ratio. Secondly, it is about real-time information and details about upcoming flights, ground events, etc. Most of the airlines I know focus on those aspects…

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4 Essential Operations Information you need on your airline dashboard — and how to make the most out of it.

Visualizing airline operations information on your dashboard is essential for a perfect situational awareness. KPIs are certainly one of the essential parts of an airline’s operations real-time dashboard. But the truth is, a dashboard solely focused on KPIs won’t bring the benefits you are expecting. Even worse, a dashboard that only visualizes KPIs can provide…

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3 Technological KPI Trends You Shouldn’t Miss In 2020

With one of our recent blog posts, we presented the KPI Trends that will gain importance in 2020. The article addresses aspects like dynamic dashboards or benchmarking KPIs. Today we want to focus on upcoming technological trends that —from our point of view— will play an important role in 2020. Probably not surprising, each of…

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6 airline maintenance information you should integrate into your operations dashboard.

With this blog post, we give you a quick overview of the essential airline maintenance information that should be visualized on your operations dashboard. Although we like to call it airline operations dashboard, the content shouldn’t be limited purely to flight operations information. Conversely, a perfect dashboard combines information from different sources/areas, curates them, and…

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airline operations trends

Airline Operations KPI Trends that will gain increasing importance in 2020

The idea of airline operations KPIs more and more attracts airlines. Many of them have started to track KPIs regularly or even in real-time. However, a considerable proportion of airlines concentrate on “traditional” KPIs, for example, punctuality, stability, etc. Don’t get me wrong: There’s nothing wrong with that. Conversely, we encourage and empower airlines to…

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Awall Lufthansa Hub Control

8 Departments/Areas that should use an Airline Operations KPI Dashboard.

Airline Operations KPI Dashboards are a perfect tool to improve operations. They provide an unmatched situational awareness and the possibility to know what is going on in operations. With this post, we want to share eight airline departments/areas which highly benefit from an airline KPI dashboard. Operations Control Let’s start with the obvious one. Operations…

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kpis airline operations

50 airline operations KPIs to track for improved operations

We updated this article with even more KPIs. Head over to the latest version: 65 airline operations KPIs to track for improved operations The most successful airlines are successful because they keep tracking and monitoring their airline operations KPIs. They’re literally swimming in data and performance indicators. These airlines understood that every decision has to…

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6 Most Important KPI For Airline Operations

In today’s world almost every company sets up key performance indicators (KPI) to track and ultimately reach corporate goals — so do airlines. Besides generic KPIs, as for example finance or marketing-related KPIs, airlines usually implement KPIs to monitor their operations performance. However, since airline operations are based on various, complex processes, that amount of…

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4 easy tips to make more out of your airline’s Punctuality KPI [and actually of any other KPI too]

Punctuality (On-time performance) still is the number one operational performance indicator for every airline. It is published regularly and analyzed to the very detail. Additionally, an increasing number of airlines monitor it in real-time. An increasing number of airlines do have dashboards — especially in their operations or network control center. Nonetheless, what I observe…

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