After the first anniversary of COVID-19, we can say we are in one of the most anticipated phases of the process, the vaccination phase. Imagine the logistics pharmaceuticals, governments, and transportation companies have to arrange to guarantee the safe arrival of the doses to each of the countries worldwide. This is an example of how important…
The world is changing, and it’s vital that airlines acknowledge re-examining certain long-held beliefs. Undoubtedly, no one blames airlines for the current situation due to COVID-19. However, many airlines are stuck doing things in an outdated way that leads to inefficiency. One thing I often observe when talking to airlines is the quasi-religious focus on…
Since COVID-19 started, people have been looking for ‘safer’ alternatives to travel. We have seen travelers looking for options to enjoy seeing the world in a ‘safer manner.’ By safer, I mean people prefer to travel in private vehicles to reduce contact with others and reduce the contagion risk. But this is not only the…
What were the topics and blog posts that drove attention in 2020? Was it all about COVID-19? Or about new concepts and innovative ideas? We put together the five most-read airline blog posts of 2020. Enjoy! An exceptional year comes to its end. Looking at the aviation industry, it probably has been the most challenging…
The global pandemic pretty much upended almost every industry and sector of modern society. And while the pandemic’s effect on the world is pretty substantial, it’s safe to say that airlines may face the fallout from this for years to come. Air travel will likely continue to be affected even as the world approaches a…
There are only a few areas that are equally important for an airline’s safety than aircraft maintenance. Therefore, airlines operate sophisticated reporting systems to ensure the highest level of safety and quality of their aircraft. This article introduces five specific aircraft maintenance KPIs every airline should monitor in real-time. Aircraft maintenance — A vast field…
Key Performance Indicators (KPI) have become a standard tool to rationalize a company’s performance. Especially in operations, airlines use the KPI tool to track their performance. This article goes beyond usual KPI usage and manifests the importance of KPI benchmarks. Read on to find out why your airline must use benchmarks for operational KPIs, how…
COVID-19’s impact on the airline industry is devastating. The pandemic exposed the vulnerability of an industry based on globalization — business and leisure wise. What does that mean for innovative and digital developments in the airline industry? We put together five predictions! Airlines & COVID It is tough to write an article about the airline…
Have you ever asked yourself about the metrics airlines monitor during the day of operations? Or in other words, what are the Key Performance Indicators (KPIs) airlines have a close eye on? We work with airlines all over the world and collected the most essential operations KPIs. The most successful airlines are successful because they…
Reducing IT costs is a top priority for many airlines at the moment. Primarily due to Coronacrisis, many airlines face enormous pressure to cut and reduce costs. Besides reducing staff and expenditure freezes, IT spendings usually reflect a potential cost item that is assessed thoroughly. Indeed, there are hundreds of ways of how to reduce…
Cloud computing will be a dominating topic for airlines in the upcoming months. Why’s that? Because Corona showed that times of on-premise solutions are finally over. I’d even say that airlines that focused on the cloud earlier navigated through the Coronacrisis much swifter — at least from an IT perspective. Of course, cloud computing is…
Cost-Control and Cost-Reduction — probably the two words you hear most when talking to airlines nowadays. Due to Corona and the whole pandemic situation, airlines are suffering enormous pressure to reduce costs. And I’m convinced that only those airlines that manage to control and reduce costs will survive in the long-term. Of course, in the…
Feed-based content apps are one of the hottest airline technology developments that currently going on. Since the publication of the idea to transform KPI solutions from static dashboards to dynamic content feeds, we’ve received a lot of questions on comments. Undoubtedly, feed-based approaches open the door to a new dimension of airline KPIs and operations…
In my discussions about social media with airlines, most of the colleagues solely think about marketing and customer. This isn’t wrong. Especially since today’s social media channels provide limitless possibilities for these areas. However, I think airlines have to go one step further. Instead using Facebook, Twitter, and Instagram as marketing or customer communication tool…
Airline operations KPIs have been around for quite a while. Actually, I guess there’s no airline in the world that doesn’t track and monitor their on-time performance, regularity, or seat load factor. Especially during the last years, airlines have started to set up additional airline operations KPIs, allowing them to track processes more in detail…
Have you ever considered the possibility of tracking an entire flight process? From its initial planning until its arrival to a destination? Today, I want to share with you a concept that will allow you to track each step of a flight in a chronological manner and the most important in real-time. But why do…
One of the questions I’m asked most during Tea with Me sessions is about important airline KPI tips — especially operations KPIs. What are the essential aspects when setting up airline operations KPIs and what kind of tips do I give to clients? Although I already wrote some blog posts about this topic, I thought…
Exceptional situations as the one we are facing right now with Corona have a very interesting characteristic: They expose problems and accelerate innovations. We currently see this a lot in airline operations. I’ve talked to many people from airlines all over the globe in the last weeks and months. I did that because I wanted…
Let’s kick-off this blog post with a simple question: How aware are you of your airline’s turnaround process? I’m pretty sure that most of you answer that question with the confidence to know how a turnaround works. Moreover, it even sounds like a trivial question to you. However, when moving away from a generic level…
Our blog post ‘Why your airline KPIs have to be adaptable to specific situations’, was an ‘appetizer’ on why airlines should migrate to dynamic and flexible dashboards and KPIs — not only in crisis time. Today, I want to go into detail with some specific ideas and visualization design examples of how airlines could adapt their…
Today, you’re going to learn about the best information visualizations for your airline KPI dashboard. In fact, these are proven chart types that our customers use within aWall. To overwatch departure and arrival punctuality. To handle passenger misconnection. Or even to rule maintenance. And I should point something out: We might start with some generic…
I genuinely believe that we have to change the way we discuss airline operation information and KPIs. We have to move from purely content-based to a “getting-the-attention” discussion. Let me explain that step-by-step. When talking to colleagues from airlines —regardless of their business department, role, and position— everyone agrees on the fact that the technological…
For the first time ever, we’ve produced a massive content piece — the “Definitive Airline Operations & KPI Guide.” The document contains more than 17 of our most-viewed blog posts, plus unpublished material that will help to improve your airline’s operations. So, if you prefer a well-curated document instead of browsing through a blog, or…
Having an app to access operations key performance indicators (KPI) is one of the most important things for airlines nowadays. I’m actually not getting tired to spread that word. And to tell airlines why it is so super-important. Unfortunately, many airlines still rely on old-school solutions when it comes to KPIs. Instead of a KPI…
We all can agree that mobile KPI apps are no longer a nice-to-have for airlines. On the contrary, mobile KPI apps have become an essential pillar for many airlines regarding operations monitoring. However, there’s one thing that is exciting to me even more at the moment — although it is tightly linked to mobile KPI…
This blog post is a summary of the discussions I had during the last weeks and months with colleagues from airlines — talks about how they currently use technology and how they want to use it in the future. And based on that, two fundamental technological mistakes many of them are doing from my perspective…
With many of my blog posts, I focus on the aspect of the content and visualization aspects of airline dashboard software. However, this represents only one part of the airline dashboard software. There’s a second part that is probably even more important. And this is about the software components you need to set up an…
Especially for hub-and-spoke airlines, passenger (connection) management reflects a crucial aspect of their airline operations. Moreover, many passengers consider a seamless and stress-free connection as one of the essential quality indicators of an airline. Passenger Connection Management — One Of The Most Complex Airline Processes However, passenger management also reflects one of the most complex…
Operations Control Systems (Sabre Movement Manager, Netline, etc.) reflect a crucial data source when it comes to setting up an airline real-time dashboard. Certainly, there many other systems you could and should connect to a real-time dashboard. However, after having set up dozens of dashboard I can give you one thing for granted: It always…
Providing iPad (or tablet) versions of your airline dashboard to your executive team is essential these days. However, we all know that executives —for good reasons— have specific requirements. Usually, they travel a lot, have minimal time, and have to be perfectly informed about their company’s performance. From our experience, we’ve observed that in most…
Nobody likes failed projects. The same applies for airline dashboard projects. There are only a few things that are more demotivating than putting lots of effort, time, and brain into a project that finally fails. Unfortunately, I also had to witness airline dashboard projects that failed in my career. And since these projects typically have…
It was definitely pretty tough to select only ten reasons why airlines need an operational real-time dashboard. But I accepted the challenge. With this blog post, I’ll give you ten reasons. Ten reasons why you should use an airline operations real-time dashboard. But no worries, this is not a spammy sales-post. But a post that…
Airline Operations KPI Dashboards are a perfect tool to improve operations. They provide an unmatched situational awareness and the possibility to know what is going on in operations. I talk to lots of guys from airlines about real-time operations dashboards. Thus, I can learn about people’s perceptions and dogmas when it comes to dashboards. Talking…
The design of an airline dashboard reflects one of the three essential “D-pillars” when it comes to dashboards: Data, (KPI) Definition & Design. And also design isn’t the complex part I’d rate it as toughest. Why’s that? Contrary to data and KPI definition, everybody has a taster for design. Nonetheless, personal taste should never drive…
Every airline operations dashboard is only as good as the content it provides. This, actually, is not very surprising. However, I’ve seen many dashboards that doesn’t provide much value when it comes to the contained content. Nonetheless, I’ve set up a whole bunch of airline dashboards during the last years. Dashboards for all types of airlines:…
Just a few years ago, providing information on mobiles was considered top-notch. Users were happy with the ability to monitor information and updates from wherever they are and whenever they want. Same applied for airline operations dashboard and KPIs. Although this hasn’t changed completely, today, users expect much more from an app than just the…
Airline Operations KPI Dashboards are such great tools to create an enterprise-wide situational awareness. First and foremost, these dashboards are about visualizing KPIs. For example, on-time performance, regularity, or misconnex ratio. Secondly, it is about real-time information and details about upcoming flights, ground events, etc. Most of the airlines I know focus on those aspects…
The primary use case of an airline operations real-time dashboard is about visualizing information an KPIs. No doubt about it. However, a dashboard infrastructure —at least when talking about our product setup— collects a vast amount of data from different sources (flight data, passenger data, airport data, etc.). Based on that three use cases can…
Visualizing airline operations information on your dashboard is essential for a perfect situational awareness. KPIs are certainly one of the essential parts of an airline’s operations real-time dashboard. But the truth is, a dashboard solely focused on KPIs won’t bring the benefits you are expecting. Even worse, a dashboard that only visualizes KPIs can provide…
Content is king — and content reflects one of the crucial aspects of an airline operations dashboard. Actually, the entire success of an airline operations dashboard is tightly linked to connected data sources and shown content. Initially, Airlines Focus On Internal Data When Setting Up An Operations Dashboard Nowadays, almost every airline possesses a vast…
With one of our recent blog posts, we presented the KPI Trends that will gain importance in 2020. The article addresses aspects like dynamic dashboards or benchmarking KPIs. Today we want to focus on upcoming technological trends that —from our point of view— will play an important role in 2020. Probably not surprising, each of…
One of the most asked questions we receive is built around the topic of savings that can be achieved by using airline real-time operations dashboards. In our latest blog post, we already discussed the financial effort of setting up and operating an airline operations real-time dashboard. However, we did not cover the aspect of saving…
In one of our last airline dashboard blog posts, I mentioned that a question that is usually raised within 30-60 minutes of an initial meeting with potential clients is “how long does it take to implement the aWall?” The aWall is our real-time dashboard solution. And besides discussing the functionality and visuals, potential clients are…
The idea of airline operations KPIs more and more attracts airlines. Many of them have started to track KPIs regularly or even in real-time. However, a considerable proportion of airlines concentrate on “traditional” KPIs, for example, punctuality, stability, etc. Don’t get me wrong: There’s nothing wrong with that. Conversely, we encourage and empower airlines to…
Let’s talk about the idea of using Tableau as an airline operations (real-time) dashboard. To make it clear right from the beginning: I love Tableau. Actually, I think Tableau has changed the way companies are approaching the world of data analytics — tremendously and sustainably. Tableau literally enabled business departments to get in control of…
When discussing an aWall project with a potential airline, it usually takes only 30 to 60 minutes until the question is asked: “How long does it take? What’s the estimated project duration to set up our dashboard?”. It is, of course, an essential question for airlines and a key aspect of whether to start a…
Smartwatches are continuously becoming an essential part of many people’s life. As mobiles did 15 years ago, we are currently witnessing the advent of smartwatches. And this will have an impact on airline operations KPIs too. With a market size of $9 billion back in 2017, current forecast estimate a volume of more than $30…
On-time performance (punctuality) is probably the number one quality indicator for an airline (except safety aspects). And a quality indicator that affects your passengers massively. However, many airlines still struggle to improve their OTP or maintain it on a high level. According to recent numbers from OAG, only 4 airlines are operating with an OTP…
On-time performance (punctuality) still is the number one operational performance indicator for every airline. The on-time performance is published regularly and analyzed to the very detail. Additionally, an increasing number of airlines monitor it in real-time. And, on top of that, more and more airlines do have dashboards — especially in their operations or network…
I’m pretty sure you know that situation. You’ve spent so much to set up KPI dashboard — and what’s the result? After a few days, nobody pays attention to it. With this article, I will show you how to improve airline KPIs. Certainly, Key Performance Indicators (KPI) are difficult. Setting-up proper KPIs is even more…