On-time performance remains one of the critical quality attributes of airlines. That’s why we did some analysis on airlines’ performance. Here’s an overview of the top players when it comes to punctual airlines. The most punctual airlines and why we look at 2019 For many years, Hawaiian Airlines was the king of on-time performance and…
Have you ever asked yourself about the metrics airlines monitor during the day of operations? Or in other words, what are the Key Performance Indicators (KPIs) airlines have a close eye on? We work with airlines all over the world and collected the most essential operations KPIs. The most successful airlines are successful because they…
Key Performance Indicators (KPIs) are probably among the most prominent tools to manage, monitor, and steer a company’s operations and strategy. And if you search Google, you’ll find hundreds of different KPIs that cover your business processes. However, if you’d ask me which KPIs to start with, my immediate answer is Financial KPIs! Marketing Counts,…
Almost every company is currently looking for cost reduction measures. And this isn’t surprising. COVID-19, like no other crisis before, forces many companies to reduce costs or completely rethink their business models. Moreover, many industries forecast a bumpy and lengthy road until business figures reach pre-COVID level again. Although predictions vary from 3 to 5…
Every airline is currently looking for possibilities to reduce costs. And this isn’t surprising. COVID-19, like no other crisis before, forces airlines to rethink their entire business models. Most of the airlines forecast a bumpy and lengthy road until passengers numbers reach pre-COVID figures again. Although predictions vary from 3 to 5 years, it is…
For the first time ever, we’ve produced a massive content piece — the “Definitive Airline Operations & KPI Guide.” The document contains more than 17 of our most-viewed blog posts, plus unpublished material that will help to improve your airline’s operations. So, if you prefer a well-curated document instead of browsing through a blog, or…
Today I had a great session, when I sat together with my colleague, Larissa, to answer 8 questions she has been receiving from you. Actually the first time we did such a Q&A session and it was a fantastic experience. We’ve been overwhelmed by the amount of questions we have been receiving and really humbled…
Especially for hub-and-spoke airlines, passenger (connection) management reflects a crucial aspect of their airline operations. Moreover, many passengers consider a seamless and stress-free connection as one of the essential quality indicators of an airline. Passenger Connection Management — One Of The Most Complex Airline Processes However, passenger management also reflects one of the most complex…
Content is king — and content reflects one of the crucial aspects of an airline operations dashboard. Actually, the entire success of an airline operations dashboard is tightly linked to connected data sources and shown content. Initially, Airlines Focus On Internal Data When Setting Up An Operations Dashboard Nowadays, almost every airline possesses a vast…
The idea of airline operations KPIs more and more attracts airlines. Many of them have started to track KPIs regularly or even in real-time. However, a considerable proportion of airlines concentrate on “traditional” KPIs, for example, punctuality, stability, etc. Don’t get me wrong: There’s nothing wrong with that. Conversely, we encourage and empower airlines to…
Airline operations KPIs have been around for a long time. And I’m pretty sure your airline is already tracking KPIs such as punctuality, regularity, or delay minutes. It is good to track those primary KPIs. However, it only serves as an entry point to the world of airline operations KPIs. Airline KPIs beyond punctuality Today…
On-time performance (punctuality) still is the number one operational performance indicator for every airline. The on-time performance is published regularly and analyzed to the very detail. Additionally, an increasing number of airlines monitor it in real-time. And, on top of that, more and more airlines do have dashboards — especially in their operations or network…
I’m pretty sure you know that situation. You’ve spent so much to set up KPI dashboard — and what’s the result? After a few days, nobody pays attention to it. With this article, I will show you how to improve airline KPIs. Certainly, Key Performance Indicators (KPI) are difficult. Setting-up proper KPIs is even more…
There are certainly many articles about sustainability and airlines. For quite a while the global and necessary debate about climate change, sustainability, and CO2 reduction is a dominating topic. Although COVID-19 has pushed the topic into the background in 2020 you don’t have to be Nostradamus to know that its relevance will again increase. Regardless…
Good decisions are based on knowledge rather than numbers. Plato, one of the great Greek philosophers made this statement almost 2,500 years ago. Actually, this is a great and wise statement. And probably a quote that perfectly describes why I think that data – in its rawest form – is useless. Decisions are the essence…
What are your top three KPI every airline should pay attention to? A question I’m asked frequently. With this post, I want to provide my favorite airline operations KPIs. And explain why I consider them as most relevant. What defines relevance, and why do I think every airline should pay attention to the following KPIs?…
For all of you who have no time to read my last blog post. Here we go with a 90 second video — and my thoughts why on-time performance is useless and does not incorporate the customer.
On-time performance (OTP) is probably the most famous and well-known performance indicator airlines use. Almost since the beginning of civil aviation, OTP has been an important quality indicator. For sure, OTP possesses a particular attractiveness: Easy to calculate, required data is available, and it all sums up to one bold number — which is also…