Innovation

How airline operation stays on top of employee's information funnel.

I genuinely believe that we have to change the way we discuss airline operation information and KPIs. We have to move from purely content-based to a “getting-the-attention” discussion. Let me explain that step-by-step. When talking to colleagues from airlines —regardless of their business department, role, and position— everyone agrees on the fact that the technological…

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Start playing the mobile KPI game

Having mobile access to the essential operations key performance indicators (KPI) is the game airlines have to play nowadays. I’m actually not getting tired to spread that word and to tell airlines why it is so super-important. Unfortunately, and that’s actually why I’m pushing that topic, many airlines still rely on old-school solutions when it…

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Understand the Power of KPI Push Notifications

There’s one thing I’m thrilled about most at the moment. I’m literally pumped and pushing our developers to bring that thing to life. What’s that thing I’m talking about? It’s called Key Performance Indicator (KPI) push notifications. From my point of view, this approach has the power to completely change the way you work with…

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7 Reasons Why Master Data Management Is Inevitable For Your Airline

Let me nail it down right at the beginning: Airline Master Data Management is everything but not sexy! No fancy apps, no shiny user interfaces, no artificial intelligence. Boring and down-to-earth data management. I’m profoundly convinced that this is one of the main reasons why Master Data Management (MDM) and Master Data Systems (MDS) aren’t…

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3 Use Cases Linked To Airline Real-Time Dashboards You’ve Never Thought About

The primary use case of an airline operations real-time dashboard is about visualizing information an KPIs. No doubt about it. However, a dashboard infrastructure —at least when talking about our product setup— collects a vast amount of data from different sources (flight data, passenger data, airport data, etc.). Based on that three use cases can…

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3 Technological KPI Trends You Shouldn’t Miss In 2020

With one of our recent blog posts, we presented the KPI Trends that will gain importance in 2020. The article addresses aspects like dynamic dashboards or benchmarking KPIs. Today we want to focus on upcoming technological trends that —from our point of view— will play an important role in 2020. Probably not surprising, each of…

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airline operations trends

Airline Operations KPI Trends that will gain increasing importance in 2020

The idea of airline operations KPIs more and more attracts airlines. Many of them have started to track KPIs regularly or even in real-time. However, a considerable proportion of airlines concentrate on “traditional” KPIs, for example, punctuality, stability, etc. Don’t get me wrong: There’s nothing wrong with that. Conversely, we encourage and empower airlines to…

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What airline operations executives can gain from thinking like Apple?

Airline operations and Apple seem not to have very much in common — at first sight. Especially, when it comes to key performance indicator (KPI). However, I think that airline executives can gain a lot from thinking like Apple. Let’s check out why: With the iPhone Apple has hugely disrupted the mobile market. Moreover, with…

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3 Reasons why mobile-first has to be your KPI strategy

In some of my last blog posts, I already shared thoughts about the importance of airline KPIs. Especially the real-time relevance of KPIs. However, so far, I left out the topic about how to provide KPIs to your audience. How’s the status quo at many airlines? When discussing this aspect with colleagues from airlines, I’m…

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Visualizing Data — 5 Key Trends

On 17th September 2019, we had the great pleasure to present at this year’s ASQS user conference. We were invited to share thoughts about key trends when it comes to data visualization — particularly in the area of safety management but also on a general level. The presentation below comprises our thoughts and points out…

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Why should airlines start to monitor sustainability KPIs in real-time?

The global and necessary debate about climate change, global warming, and CO2 reduction is currently dominating the headlines. Subsequently, the relevance of sustainability KPIs for airlines is steadily increasing. And I would go even further and say that sustainability in all of its forms — fuel/CO2 reduction, compensation possibilities, weight reduction, etc. — will become a…

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Awall Lufthansa Hub Control

Why your KPI project failed — 4 biggest mistakes when introducing an operations KPI dashboard

KPI dashboards are the perfect solution to control an airline’s operation. Either real-time or near-real-time, a well-implemented dashboard with a thorough set of KPIs enables a considerable potential for improved monitoring and situational awareness — especially on management and executive level. Unfortunately, many KPI projects integration projects fail — commonly due to the same mistakes.…

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Why data is useless — and 4 steps how to solve it.

Good decisions are based on knowledge rather than numbers. Plato, one of the great Greek philosophers made this statement almost 2,500 years ago. Actually, this is a great and wise statement. And probably a quote that perfectly describes why I think that data – in its rawest form – is useless. Decisions are the essence…

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5 Recommendations to Drive Innovation

Plenty has been written regarding organisation’s chances to drive innovation. And many studies have been conducted, which analyze how innovative processes can be initiated. However, from experience and when working with clients, I observe very often that it’s all about tools and methods. Which IT tools can we use to increase innovation? Shall we go…

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