When discussing an aWall project with a potential airline, it usually takes only 30 to 60 minutes until the question is asked: “How long does it take? What’s the estimated project duration to set up our dashboard?”. It is, of course, an essential question for airlines and a key aspect of whether to start a…
In many discussions, I had with airlines the question about KPI dashboard use cases was raised. And I have to admit, in the beginning, I didn’t get that question right. So what did I do? I tried to explain why a KPI dashboard is essential. And in case I still could see questions marks in…
An Airline Operations KPI Dashboard is just as good as the data it is receiving. Since everyone is aware of this fact, one question comes up very early in every dashboard project: “Which systems are required?” or “Which system do we need to connect?”. When discussing this question a little bit further, it always turns…
Smartwatches are continuously becoming an essential part of many people’s life. As mobiles did 15 years ago, we are currently witnessing the advent of smartwatches. And this will have an impact on airline operations KPIs too. With a market size of $9 billion back in 2017, current forecast estimate a volume of more than $30…
The most successful airlines are successful because they keep tracking and monitoring their airline operations KPIs. They’re literally swimming in data and performance indicators. We updated this article with even more KPIs. Head over to the latest version: 70 airline operations KPIs to track for improved operations These airlines understood that every decision has to…
Airline operations KPIs have been around for a long time. And I’m pretty sure your airline is already tracking KPIs such as punctuality, regularity, or delay minutes. It is good to track those primary KPIs. However, it only serves as an entry point to the world of airline operations KPIs. Airline KPIs beyond punctuality Today…
In today’s world almost every company sets up key performance indicators (KPI) to track and ultimately reach corporate goals — so do airlines. Besides generic KPIs, as for example finance or marketing-related KPIs, airlines usually implement KPIs for operations monitoring and performance analysis. However, since airline operations are based on various, complex processes, that amount…
On-time performance (punctuality) is probably the number one quality indicator for an airline (except safety aspects). And a quality indicator that affects your passengers massively. However, many airlines still struggle to improve their OTP or maintain it on a high level. According to recent numbers from OAG, only 4 airlines are operating with an OTP…
Airline operations and Apple seem not to have very much in common — at first sight. Especially, when it comes to key performance indicator (KPI). However, I think that airline executives can gain a lot from thinking like Apple. Let’s check out why: With the iPhone Apple has hugely disrupted the mobile market. Moreover, with…
On-time performance (punctuality) still is the number one operational performance indicator for every airline. The on-time performance is published regularly and analyzed to the very detail. Additionally, an increasing number of airlines monitor it in real-time. And, on top of that, more and more airlines do have dashboards — especially in their operations or network…
An increasing number of airlines are trying to bring operations KPI to mobiles and provide a KPI app. This makes absolute sense since the number of people using their mobile to access information is steadily and rapidly increasing. Two years ago already, 93% of all mobile users obtained online information with their mobile. Of course,…
I’m pretty sure you know that situation. You’ve spent so much to set up KPI dashboard — and what’s the result? After a few days, nobody pays attention to it. With this article, I will show you how to improve airline KPIs. Certainly, Key Performance Indicators (KPI) are difficult. Setting-up proper KPIs is even more…
Setting up an aviation KPI dashboard —either at an airport, airline, or ATC— is a complicated endeavor. We know that. There are many obstacles to overcome and a lot of work has to be done. And there’s always the risk that your complete work doesn’t pay off in the end. Simply because the dashboard doesn’t…
In some of my last blog posts, I already shared thoughts about the importance of airline KPIs. Especially the real-time relevance of KPIs. However, so far, I left out the topic about how to provide KPIs to your audience. How’s the status quo at many airlines? When discussing this aspect with colleagues from airlines, I’m…
On 17th September 2019, we had the great pleasure to present at this year’s ASQS user conference. We were invited to share thoughts about key trends when it comes to data visualization — particularly in the area of safety management but also on a general level. The presentation below comprises our thoughts and points out…
There are certainly many articles about sustainability and airlines. For quite a while the global and necessary debate about climate change, sustainability, and CO2 reduction is a dominating topic. Although COVID-19 has pushed the topic into the background in 2020 you don’t have to be Nostradamus to know that its relevance will again increase. Regardless…
Personally, I love reading blog posts about mistakes. Mistakes in the context of KPI dashboards but also in any other topic I’m interested in. Why’s that? Certainly not, because I derive pleasure from other people’s trouble. It is because I genuinely believe that those articles are the most open, frank, and true stories. On top…
Good decisions are based on knowledge rather than numbers. Plato, one of the great Greek philosophers made this statement almost 2,500 years ago. Actually, this is a great and wise statement. And probably a quote that perfectly describes why I think that data – in its rawest form – is useless. Decisions are the essence…
What are your top three KPI every airline should pay attention to? A question I’m asked frequently. With this post, I want to provide my favorite airline operations KPIs. And explain why I consider them as most relevant. What defines relevance, and why do I think every airline should pay attention to the following KPIs?…
For all of you who have no time to read my last blog post. Here we go with a 90 second video — and my thoughts why on-time performance is useless and does not incorporate the customer.
On-time performance (OTP) is probably the most famous and well-known performance indicator airlines use. Almost since the beginning of civil aviation, OTP has been an important quality indicator. For sure, OTP possesses a particular attractiveness: Easy to calculate, required data is available, and it all sums up to one bold number — which is also…
Absolutely convinced that weekly reports kill the motivation of operational airline staff. And super-fascinated about the possibilities real-time information brings. Watch my 2-minute on-the-spot video taken during an internal workshop on improvements through real-time information.
Airlines are constantly aiming for defining and executing practical big data use cases. And sometimes you get dizzy by all these fancy ideas airlines come up with. Believe it, I am no stranger to that. However, personally I’m always aiming for feasible and executable solutions. Big data, in my opinion, has definitely survived the buzzword…
I’m fascinated how situational awareness changes the way you work. Here’s my fact #1 why you need situational awareness at your airline. Watch the short video taken during my presentation at Aviation Festival in London.
Every airline focus on operational performance. And every airline is already trying to monitor the most relevant performance indicators such as punctuality, regularity, or misconnex quota. When talking to performance analysts from airlines across the globe, still most of them tell us that they rely on daily or even weekly and monthly performance reports. Let…
Sometimes you get carried away by all these fancy buzzwords and I am no stranger to that. However, I’m always aiming for feasible and executable solutions. Big data, in my opinion, has definitely survived the buzzword hype and we can witness a multitude of use cases, tools and benefits this technology is accomplishing. However, when…
Airline Operations Data Warehouse doesn’t sound that fancy – I know. Today’s technological world is highly driven by topics such as big data, AI, blockchain, and machine learning. However, and interesting enough, when working with airlines all over the world we observe quite often a different world. The challenges airlines face – especially in an…
Plenty has been written regarding organisation’s chances to drive innovation. And many studies have been conducted, which analyze how innovative processes can be initiated. However, from experience and when working with clients, I observe very often that it’s all about tools and methods. Which IT tools can we use to increase innovation? Shall we go…