Why data is useless — and 4 steps how to solve it.

Good decisions are based on knowledge rather than numbers. Plato, one of the great Greek philosophers made this statement almost 2,500 years ago. Actually, this is a great and wise statement. And probably a quote that perfectly describes why I think that data – in its rawest form – is useless. Decisions are the essence…

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Top 3 KPI every airline should pay attention to

What are your top three KPI every airline should pay attention to? A question I’m asked frequently. With this post, I want to provide my favorite airline operations KPIs. And explain why I consider them as most relevant. What defines relevance, and why do I think every airline should pay attention to the following KPIs?…

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Benjamin Walther BenTalks Interview

Why weekly reports kill the motivation of operational airline staff.

Absolutely convinced that weekly reports kill the motivation of operational airline staff. And super-fascinated about the possibilities real-time information brings. Watch my 2-minute on-the-spot video taken during an internal workshop on improvements through real-time information. Watch. Enjoy. Comment and let me know your thoughts.

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Benjamin Walther BenTalks

Why real-time KPIs will boost your operational performance

Every airline focus on operational performance. And every airline is already trying to monitor the most relevant performance indicators such as punctuality, regularity, or misconnex quota. When talking to performance analysts from airlines across the globe, still most of them tell us that they rely on daily or even weekly and monthly performance reports. Let…

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5 Recommendations to Drive Innovation

Plenty has been written regarding organisation’s chances to drive innovation. And many studies have been conducted, which analyze how innovative processes can be initiated. However, from experience and when working with clients, I observe very often that it’s all about tools and methods. Which IT tools can we use to increase innovation? Shall we go…

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