When we started to develop our solution to support Electronic Airplane Fuel Processes (eFueling platform), we had a clear vision. Together with our launching customer Lufthansa, we wanted to digitize an airline’s entire airplane fuel process.

When we started this journey, we had many discussions. With representatives from Lufthansa, many other airlines, but also additional process stakeholders. As a result, we have been highly convinced that it is possible to entirely redefine the airplane fuel process. Redefining in way that eliminates all manual and verbal steps and creates an all-digital process.

Of course, we didn’t want to do that just for the sake of digitization but to achieve various benefits. Besides the benefits we had in mind initially, we have been curious to find out what our clients think.

That’s why we sit together with them after having operated the platform for more than five years. We did that to receive their input first-hand. As a result, here’s a list of four success stories. Stories our clients have been able to achieve with operating an Electronic Airplane Fuel Process.

Electronic Airplane Fuel Processes Help To Reduce Fuel-Related Delays

Moving to an electronic airplane fuel process and getting rid of the time-consuming manual process represents a massive source for efficiency improvements. However, it’s always better to receive field-proven facts and figures.

That’s why we are fascinated that one of our clients came up with data about the reduction of fuel-related delays after introducing an electronic airplane fuel process.

In general, the airline has been able to reduce fuel-related delays. Especially at outstations, they monitored a significant reduction. But here are the details of the most impressive result. On a daily basis, they are operating four flights to Amsterdam (AMS). Before operating an electronic airplane fuel process, fuel-related delays accounted for 2% of all delays at AMS airport.

Right from the beginning, the airline was able to observe a constant reduction of these delays.

Having operated electronic airplane fuel processes for one week, the number of fuel-related delays dropped to 0%.

And on top of that, even more important, the airline was able to maintain this level constantly. Additionally, the airline was able to achieve similar figures at many other outstations.

Electronic Airplane Fuel Process To Increase Efficiency

Turnarounds are a critical part of an airline’s operations. And it is no secret that an aircraft only earns money when flying. That’s the reason why every airline is trying to reduce the turnaround time to an utmost minimum.

With an electronic airplane fuel process, one of our clients was able to reduce the required time for the entire fuel process at their outstations massively.

After relying on the electronic airplane fuel process for several months, the airline started to analyze turnaround data. As a result, the airline was able to observe a reduction in fueling-process time of 25%.

The illustration below provides a detailed overview of one exemplary flight and shows how the related reduction.

Savings Airline Fuel Process

Improved Data Quality

When operating a traditional fueling process, the manual work reflected a massive source for mistakes and errors. This, especially account to invoice and receipts. Regularly these documents reflected wrong uplift figures, wrong flight numbers, etc. As a result, intensive quality checks were necessary in order to identify and correct these mistakes.

In that context, many clients reported a massively improved data quality since operating an electronic airplane fuel process. In detail airlines were able to achieve two essential benefits:

  • Due to an immense rise in data quality, there was no longer a need for additional (extensive) quality checks.
  • The risk of wrong invoices and ultimately wrong (too high) payments were eliminated entirely.

Direct Savings Up to $1 Million — Annually

Of course, all of the above success stories, have also a financial impact. Reduced fuel-related delays, increased efficiency, and improved quality subsequently reflect financial savings.

However, an electronic airplane fuel process additionally holds the potential to directly achieve remarkable savings. By utilizing a smart add-on to the electronic airplane fuel process, called No Fuel Indicator function, one of our clients was able to reduce fuel-related costs directly.

Having used the No Fuel Indicator for several years, the airlines was able to achieve savings up to $1 Million annually.

Want to know more?

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Benjamin is an information-enthusiast, a content-maniac, and CEO of Information Design (in this order). His daily business revolves around pioneering solutions with the aim to change the way companies use information. His visions are based on expertise gained in more than 15 years in the industry, and working with renowned companies all over the globe.