When we started to develop the eFueling platform, we had a clear vision to digitize an airline’s fueling process.

From discussions with airlines and other stakeholders, we were highly convinced that it is possible to eliminate this manual process.

Moreover, we wanted to set up an all-digital process that helps to achieve various benefits.

Besides the benefits we had in mind initially, we have been curious to find out what our clients think.

That’s why we sit together with them after having operated the platform for more than five years and received their input first-hand.

As a result, here’s a list of four success stories our clients have been able to achieve with operating the eFueling platform.

Reduced fuel-related delays

Moving to a digital process and getting rid of time-consuming manual process is always a source for efficiency improvements.

However, it’s always better to receive proven facts and figures on how the results are in real life.

That’s why we are fascinated that one of our clients came up with data about the reduction of fuel-related delays after introducing the eFueling platform.

In general, the airline has been able to reduce fuel-related delays — especially at outstations significantly.

The most impressive result has been achieved at their outstation in Amsterdam (AMS).

Before operating the digital eFueling process, fuel-related delays accounted for 2% of all delays at AMS airport.

Right from the beginning, the airline was able to observe a constant reduction of these delays.

After operating the platform for one week, the number of fuel-related delays dropped to 0%.

Even more important, the airline was able to maintain this level constantly.

Increased process efficiency

Turnarounds are a critical part of an airline’s operations. And it is no secret that an aircraft only earns money when flying.

That’s the reason why every airline is trying to reduce the turnaround time to an utmost minimum.

With digitizing the fueling process, one of our clients was able to reduce the required time for fueling at their outstations massively.

After using the eFueling platform for several months, the airline started to analyze turnaround data. As a result, the airline was able to observe a reduction in fueling-process time of 25%.

The illustration below provides a detailed overview of one exemplary flight and shows how the reduction could be achieved.

Improved data quality

Another success story that has been reported by one of our clients is about increased data quality.

When operating a traditional fueling process, the manual work reflected a massive source for mistakes and errors.

This, especially account to invoice and receipts. Regularly these documents reflected wrong uplift figures, wrong flight numbers, etc.

As a result, intensive quality checks were necessary in order to identify and correct these mistakes.

With the implementation of a digital process, the airline was able to achieve two benefits:

  • Due to an immense rise of data quality, there was no longer a need for additional (extensive) quality checks.
  • The risk of wrong invoices and ultimately wrong (too high) payments were eliminated entirely.

Direct Cost Reduction

By utilizing our No Fuel Indicator function, one of our clients was able to reduce fuel-related costs directly.

As a major airline with a considerable number of daily flights, the savings account for more than 500,000 Euro — annually.


4 Success Stories your airline can achieve with implementing eFueling


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Benjamin is an aviation-enthusiast, a music-maniac, and CEO of Information Design (in this order). His daily business revolves around pioneering solutions with the aim to change the aviation industry. His visions are based on expertise gained in more than 15 years in the industry, and working with renowned airlines such as Lufthansa, Emirates, Air India, Aegean Airlines, Saudia Airlines, S7, Icelandair and many others.