Airline Operations KPI Dashboards are a perfect tool to improve operations. They provide an unmatched situational awareness and the possibility to know what is going on in operations. With this post, we want to share eight airline departments/areas which highly benefit from an airline KPI dashboard.
Let’s start with the obvious one. Operations Control or Network Control certainly is the number one department when it comes to operations KPI dashboard. Although there are still OCC’s without any live dashboards and KPIs, an increasing number of airlines start to equip their OCC’s with KPI dashboard.
OCC directly benefits since they are the ones who have to be aware of what is going on in operations. And there’s no better tool to achieve that than an operations KPI dashboard.
Many airlines have a dedicated crew terminal or specific entrance for flight and cabin crew. This is a perfect place for a large screen showing the current operational performance together with KPIs and curated information. It helps the crew already when starting their shift to get a comprehensive overview of today’s operations and help them to the right focus.
I’ve personally worked with many airlines which have equipped their crew entry point with one or more screens to show their current performance. And the feedback they’ve received from flight and cabin crew is always more than positive.
Besides the Crew Terminal, it is of great benefit to equip crew briefing rooms with KPI dashboards. Thus, the crew has the additional possibility to check current operations, limitations, and performance right before they start their shift or flight.
In this context, it is often helpful to slightly narrow the information towards the respective flight event — but still, a comprehensive overview is super useful at this stage.
Maintenance Operations & Maintenance Staff
From my experience, I often observed that maintenance is slightly separated from an airline’s operations information flow. Undoubtedly, it depends on the maintenance station and if maintenance is performed by your airline or by a 3rd party provider.
Nonetheless, especially at your most important bases or your hub, it makes sense to equip your maintenance provider with a reduced view on your operations KPI dashboard. Of course, you don’t have to provide all detailed information — but a basic set helps them to assess situations better and act beneficially.
Ground Handler Staff Room
Similar to maintenance, especially at your most important bases or your hub, it makes sense to equip your ground handling provider with a reduced view on your operations KPI dashboard.
Flight Operations, which holds the accountability for all flights, should undoubtedly be aware of what is happening right now. Detailed flight information and KPIs should be a matter of course for this department.
Customer Care Center
The department, which is dealing with your passengers, whenever problems or complaints occur. And I’ve personally seen a lot of customer care centers that have access to a lot of external information.
They have a news channel and weather channel. Different newspapers and all of these external stuff but what they are lacking is access to real-time information about their operations.
It definitely helps them to improve their way of communicating with the customer because they know what is going on within the airline within the operations. So you should definitely equip your customer care center with a large TV screen or a Videowall.
Or give them access in any other way to your real-time dashboard and to real-time KPIs in order to enable them to know what is going on and to be aware of the current situation.
Management & Executive Office
Finally, you should definitely equip your executive offices with an operations KPI dashboard. Let them be aware of what is happening.