Punctuality (On-time performance) still is the number one operational performance indicator for every airline.
It is published regularly and analyzed to the very detail. Additional
An increasing number of airlines do have dashboards — especially in their operations or network control center.
Nonetheless, what I observe is that most often, the OTP is presented as one bold number only.
This isn’t wrong, but I’m firmly convinced that many airlines don’t realize the full potential of this KPI.
So instead of showing one bold number, here are my 4 strategies to make more out of your airline punctuality:
Use dimensions for your punctuality KPI
A global OTP is essential. However, when it comes to day-to-day operations and a perfect situational awareness, it is necessary to apply dimensions to punctuality.
Think about showing airline punctuality for your different sub fleets. How is your Boeing fleet performing in relation to your Airbus fleet? Or even more specific compare your 747 to your A380.
Same applies to your airports. How does your OTP differ between your important hubs or outstations?
The third idea is to cluster the OTP according to different traffic regions. Are your flights to Asia performing better than your flights to North America?
I’m pretty sure you get the point. There are lots of possibilities in applying dimensions to one global KPI, like the airline punctuality.
Use Airline Punctuality hit lists
Based on the above idea, you can take this even one step further and provide hit lists.
What are your top 5 airports when it comes to on-time performance?
Or move away from airports and take complete flight/routes into consideration. Which routes are performing best in terms of punctuality?
Reverse On-Time Performance
A simple trick to focus on an important aspect: Instead of showing the punctuality, show the percentage of unpunctual flights.
This, primarily, works very well for thresholds, which are very important to comply with.
For example, many of our clients have a close eye on their 180-minute punctuality.
And instead of showing the percentage of flights which are below 180 (this would typically be around 99%), they show the opposite. The rate of flights with a delay >180.
Since everybody knows that this KPI has to be 0%, already a value of for example 1.5% or 2.1% looks very dangerous.
Enrich your airline punctuality KPI
I’ve already wrote a whole article about enriching KPIs in general. This, of course, applies to OTP
Think about adding target values, an average, or historical data to provide context to your users.
Adding that information massively boosts the quality of your punctuality KPI.